Service Releases and Feature Packs are the means by which Open Text Fax Server, RightFax Edition product updates are distributed.
Service Releases may contain updates for system reliability, program compatibility, performance improvements, and more. All Open Text Fax Server Service Releases are cumulative—each contains new fixes plus all of the fixes from the previous Service Release.
Feature Packs may contain enhancements and new features as well as fixes. Feature Packs are also cumulative and contain all of the fixes from the previous Service Release.
Open Text Fax Server, RightFax Edition 9.4 Feature Pack 1 contains enhancements and software fixes for the Open Text Fax Server, RightFax Edition 9.4 server, fax board drivers, and client applications. The Feature Pack updates the North America and Global editions of the Open Text Fax Server, RightFax Edition 9.4 product suite.
This readme document describes the contents of the Feature Pack. It provides installation instructions and a brief description of enhancements and problems fixed with this release, and it provides late-breaking or other information that supplements the Open Text Fax Server user documentation.
Open Text®
Fax Server, RightFax Edition 9.4 Feature Pack 1 Readme January 11, 2010
Installing the Feature Pack on a
Server via the Installation Wizard
Installing the Feature Pack in a
Shared Services System
Shut
Down and Back Up the RightFax Server
Install
the Feature Pack on the First Server
Repeat
on the Other Servers in the System
Installing the Feature Pack on a
RightFax Server in a Cluster
Shut
Down and Back Up the RightFax Server
Install
the Feature Pack on the Primary Node
Install
the Feature Pack on the Secondary Node
Understanding the Options for
Installing the Feature Pack on Client Computers
Installing
the Feature Pack on a Client Workstation
Troubleshooting the Installation
Errata to the User Documentation
Enhancements and New Features in Open
Text Fax Server, RightFax Edition 9.4 Feature Pack 1
Windows
Server 2008 and 2008 R2 x64 Support
Additional
information for Windows Server 2008 R2 users
Microsoft
Exchange 2010 Support
Inbound
Faxing with Microsoft Exchange 2010 Unified Messaging
Microsoft
SharePoint 2007 x64 Support
Enhancements and New Features in Open
Text Fax Server, RightFax Edition 9.4 Service Release 4
Enhancements and New Features in Open
Text Fax Server (RightFax) 9.4 Service Release 3
Enhancements and New Features in Open
Text Fax Server (RightFax) 9.4 Service Release 2
List of Software Fixes in Open Text
Fax Server, RightFax Edition 9.4 Feature Pack 1
List of Software Fixes in Open Text
Fax Server, RightFax Edition 9.4 Service Release 5
List of Software Fixes in Open Text
Fax Server, RightFax Edition 9.4 Service Release 4
List of Software Fixes in Open Text
Fax Server (RightFax) 9.4 Service Release 3
List of Software Fixes in Open Text
Fax Server (RightFax) 9.4 Service Release 2
List of Software Fixes in Open Text
Fax Server (RightFax) 9.4 Service Release 1
Before you install the Feature Pack, please note the following important information.
· This Feature Pack is intended to update RightFax 9.4 servers and client applications. If you have not installed RightFax 9.4, please contact your reseller or an Open Text sales representative to request the Open Text Fax Server, RightFax Edition 9.4 installation DVD or to download the DVD image from Open Text.
· This Feature Pack adds support for Windows Server 2008 x64 and Windows Server 2008 R2 x64 systems. The software runs in 32-bit emulation mode. Download and install the x64 installation program for Open Text Fax Server, RightFax Edition version 9.4, and then install Feature Pack 1. For more details, including important installation prerequisites, see Windows Server 2008 and 2008 R2 x64 Support in the Feature Pack 1 Enhancements section of this document.
· Product Activation is required with Feature Pack 1. If your Open Text Fax Server, RightFax Edition Version 9.4 installation has not yet been activated through the Product Licensing Utility, you must activate it before installing Feature Pack 1. For more information about product activation, see the activation documents in the Open Text Knowledge Center at https://knowledge.opentext.com/knowledge/llisapi.dll/open/16050121.
· This release includes updates for the RightFax connector for Microsoft Exchange 2007 and Microsoft Exchange 2010. It should be installed on Microsoft Exchange 2007 and 2010 servers where the RightFax connector is installed.
· You must apply this update to all RightFax 9.4 servers before installing it on RightFax 9.4 remote servers.
· After the Feature Pack has been installed, do not run the RightFax 9.4 Setup.exe in order to add a feature. Instead, use the Change command in the Windows Add or Remove Programs application. After adding a feature, re-apply Feature Pack 1.
· An update to this readme file may be available. Verify that you have obtained the most current readme file from the Open Text Knowledge Center, https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289.
WARNING Before applying this update, if you have one or more Dialogic® Brooktrout® TR1034 fax boards installed, you must confirm that the file BtCall.cfg in the \RightFax\DocTransport\Brooktrout folder is not set to read-only. If it is, remove the read-only attribute from the file before applying the Feature Pack. Installing the Feature Pack with this file set to read-only will fail to properly update the file and will render the fax boards inoperable.
WARNING Before applying this update, all remote RightFax services must be shut down. If they are not shut down, data loss can occur. Also, database scripts could be run while a remote server is accessing the database, causing a failure to upgrade the database.
WARNING If you are performing a new installation of RightFax 9.4 and/or the Fax Server has not yet been configured, Feature Pack 1 installation requires files from the original installation media. Keep the RightFax 9.4 base installation media in the drive or in the same network location while installing Feature Pack 1.
Download Open Text Fax Server, RightFax Edition 9.4 Feature Pack 1 from https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289.
To install the Feature Pack on a RightFax server via the installation wizard, complete the following steps.
1. Log on to the RightFax server as an Administrator.
2. Shut down all RightFax services and applications on the local machine and on all remote servers. Remote servers include:
· Remote BoardServers.
· Remote WorkServers.
· Remote e-mail gateways.
· Exchange 2003 or Exchange 2007 servers that have the RightFax Connector for Exchange installed.
· Remote Internet Information Servers with RightFax Web applications installed.
3. Back up the entire \RightFax directory and the RightFax SQL database. To ensure that all necessary files are properly backed up, stop all RightFax services before beginning the backup process.
4. Double-click RightFax940_FP1.exe. Files are extracted, and the RightFax 9.4 Feature Pack 1 Installer dialog box appears.
5. Click Start. The RightFax Backup dialog box appears.
6. If you have backed up the RightFax directories, select the checkbox I have backed up my RightFax Installation, and then click Next. The RightFax SQL Authentication dialog box appears.
7. The installation program must execute, write, and create SQL statements and requires SQL Server® Administrator access to the RightFax database. Specify the RightFax database to update, the SQL Server administrator user name, and the password for the database. Click Next, and the Shutdown Remote Services dialog box appears.
8. If you have shut down all remote RightFax services or do not use remote RightFax servers, select the checkbox All remote RightFax services have been manually shutdown, and then click Next. The Select Language dialog box appears.
9. You can change the language of the RightFax client applications that are installed on the computer where you are installing the Feature Pack. Before you change the language, ensure that you have specified the correct code page that supports the language. For more information, see the RightFax 9.4 Installation Guide. Select the language, and then click Next.
10. The installation program will scan the local RightFax server for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services dialog box appears with a list of services and applications to stop. To allow the install program to stop applications and services, click Next. The Ready to Begin dialog box appears.
11. To apply the Feature Pack, click Next. The Progress dialog box appears.
12. In some cases with Dialogic Brooktrout driver updates, in order to complete the installation Windows will require the server to be restarted in order to overwrite the Brooktrout Configtool.exe and Bostdlld.dll files. You have the option to restart the system at a later time; however, the installation is not complete until the system is restarted.
13. Click Close to close the fax server installation wizard.
14. If you are using Brooktrout fax boards or Brooktrout SR140 Fax Software, the Brooktrout Installdriver.bat program will run in a Command Prompt window. After the Brooktrout drivers are updated, the Brooktrout Configuration Tool or wizard will open. Review the Brooktrout settings, and click Save or Apply to save the settings. This completes the update of Brooktrout fax board drivers or SR140 Fax Software.
15. In the DocTransport module, verify the settings for the board(s) or SR140 software, and then restart the DocTransport service.
16. Restart RightFax services.
17. Repeat these steps on all remote RightFax servers.
If your environment uses the RightFax Shared Services Module, complete the following steps to install the Feature Pack on each server that is connected with the Shared Services Module.
IMPORTANT Installing the Feature Pack in a Shared Services system requires down time for all servers joined to the system. Please plan your installation accordingly.
To update RightFax servers in a Shared Services system, complete the following general steps:
1. Shut Down and Back Up the RightFax Server
2. Install the Feature Pack on the First Server
3. Repeat on the Other Servers in the System
1. Log on to the RightFax server as an Administrator.
2. Shut down all RightFax services and applications on all RightFax servers that are joined to the Shared Services system and on all remote servers. Remote servers include:
· Remote BoardServers.
· Remote WorkServers.
· Remote e-mail gateways.
· Exchange 2003 or Exchange 2007 servers that have the RightFax Connector for Exchange installed.
· Remote Internet Information Servers with RightFax Web applications installed.
3. Back up the entire \RightFax directory and the RightFax SQL database. To ensure that all necessary files are properly backed up, stop all RightFax services before beginning the backup process.
1. Double-click RightFax940_FP1.exe. The RightFax 9.4 Feature Pack 1 Installer dialog box opens.
2. Click Start. The RightFax Backup dialog box appears.
3. If you have backed up the RightFax directories, select the checkbox I have backed up my RightFax Installation, and then click Next. The RightFax SQL Authentication dialog box appears.
4. The installation program must execute, write, and create SQL statements and requires SQL Server Administrator access to the RightFax database. Specify the RightFax database to update, the SQL Server administrator user name, and the password for the database. Click Next, and the Shutdown Remote Services dialog box appears.
5. If you have shut down all remote RightFax services or do not use remote RightFax servers, select the checkbox All remote RightFax services have been manually shutdown, and then click Next. The Select Language dialog box appears.
6. You can change the language of the RightFax client applications that are installed on the computer where you are installing the Feature Pack. Before you change the language, ensure that you have specified the correct code page that supports the language. For more information, see the RightFax 9.4 Installation Guide. Select the language, and then click Next.
7. The installation program will scan the local RightFax server for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services dialog box appears with a list of services and applications to stop. To allow the install program to stop applications and services, click Next. The Ready to Begin dialog box appears.
8. To apply the Feature Pack, click Next. The Progress dialog box appears.
9. In some cases with Dialogic Brooktrout driver updates, in order to complete the installation Windows will require the server to be restarted in order to overwrite the Brooktrout Configtool.exe and Bostdlld.dll files. You have the option to restart the system at a later time; however, the installation is not complete until the system is restarted.
10. Click Close to close the fax server installation wizard.
11. If you are using Brooktrout fax boards or Brooktrout SR140 Fax Software, the Brooktrout Installdriver.bat program will run in a Command Prompt window. After the Brooktrout drivers are updated, the Brooktrout Configuration Tool or wizard will open. Review the Brooktrout settings, and click Save or Apply to save the settings. This completes the update of Brooktrout fax board drivers or SR140 Fax Software.
12. In the DocTransport module, verify the settings for the board(s) or SR140 software, and then restart the DocTransport service.
13. Restart RightFax services.
1. Repeat these steps on all other servers in the Shared Services system.
2. Repeat these steps on all remote RightFax servers.
1. Reboot each RightFax node, and then reboot each remote RightFax server.
2. Verify that all services are back online, and, if necessary, restart RightFax services.
To update a RightFax server in a cluster, complete the following general steps:
1. Shut Down and Back Up the RightFax Server
2. Install the Feature Pack on the Primary Node
3. Install the Feature Pack on the Secondary Node
4. Bring Resources Back Online
1. Log on to the RightFax server as an Administrator.
2. Shut down all RightFax services and applications on all remote servers. Remote servers include:
· Remote BoardServers.
· Remote WorkServers.
· Remote e-mail gateways.
· Exchange 2003 or Exchange 2007 servers that have the RightFax Connector for Exchange installed.
· Remote Internet Information Servers with RightFax Web applications installed.
3. Back up the entire \RightFax directory and the RightFax SQL database. To ensure that all necessary files are properly backed up, stop all RightFax services before beginning the backup process.
1. On the primary node, run Cluster Administrator and take all of the RightFax resources offline. However, do not take the RightFax file share or the entire RightFax group offline.
2. In Cluster Administrator, right-click RightFax RPC Server Resource. In the shortcut menu click Properties, and the Properties dialog box opens.
3. On the Registry Replication tab, click SOFTWARE\RightFax. Click Remove, and then click OK.
4. Double-click RightFax940_FP1.exe. The RightFax 9.4 Feature Pack 1 Installer dialog box opens.
5. Click Start. The RightFax Backup dialog box appears.
6. If you have backed up the RightFax directories, select the checkbox I have backed up my RightFax Installation, and then click Next. The RightFax SQL Authentication dialog box appears.
7. The installation program must execute, write, and create SQL statements and requires SQL Server Administrator access to the RightFax database. Specify the RightFax database to update, the SQL Server administrator user name, and the password for the database. Click Next, and the Shutdown Remote Services dialog box appears.
8. If you have shut down all remote RightFax services or do not use remote RightFax servers, select the checkbox All remote RightFax services have been manually shutdown, and then click Next. The Select Language dialog box appears.
9. You can change the language of the RightFax client applications that are installed on the computer where you are installing the Feature Pack. Before you change the language, ensure that you have specified the correct code page that supports the language. For more information, see the RightFax 9.4 Installation Guide. Select the language, and then click Next.
10. The installation program will scan the local RightFax server for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services dialog box appears with a list of services and applications to stop. To allow the install program to stop applications and services, click Next. The Ready to Begin dialog box appears.
11. To apply the Feature Pack, click Next. The Progress dialog box appears.
12. To complete the installation, click Close.
13. Restart RightFax services.
1. Using Cluster Administrator, move the RightFax group to the secondary node.
2. On the secondary node, repeat the steps under Install the Feature Pack on the Primary Node.
1. In Cluster Administrator, right-click RightFax RPC Server Resource. In the shortcut menu click Properties, and the Properties dialog box opens.
2. On the Registry Replication tab, click Add. The Registry Key dialog box appears.
3. Enter the key SOFTWARE\RightFax, and then click OK.
4. Reboot the primary node.
5. Bring the RightFax resources back online.
6. Reboot the secondary node.
Open Text Fax Server, RightFax Edition 9.4 Feature Pack 1 includes updates for the RightFax 9.4 client applications. These applications include FaxUtil, RightFax Fax Printer and Tray Icon (also known as FaxCtrl or print-to-fax), and Enterprise Fax Manager.
NOTE On Windows 7 computers, the Fax Server 9.4 client application setup program must be updated with Feature Pack 1 before the client applications can be installed. See the Open Text Fax Server, RightFax Edition Version 9.4 Feature Pack 1 update of the Installation Guide for information about installing the Fax Server client applications on Windows 7.
WARNING Do not install this update on RightFax SOAP client computers. The Feature Pack is not designed to update it, and the SOAP client will stop functioning.
To install the Feature Pack on a client workstation, complete the following steps.
1. Log on to the client workstation as an Administrator.
2. Double-click RightFax940_FP1.exe. The RightFax 9.4 Feature Pack 1 Installer dialog box opens.
3. Click Start. The RightFax Backup dialog box appears.
4. If you have backed up the RightFax installation, select the checkbox I have backed up my RightFax Installation, and click Next.
5. You can change the language of the RightFax client applications that are installed on the computer where you are installing the Feature Pack. Before you change the language, ensure that you have specified the correct code page that supports the language. For more information, see the RightFax 9.4 Installation Guide. Select the language, and then click Next.
6. The installation program will scan the local RightFax workstation for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services dialog box appears with a list of services and applications to stop. To allow the install program to stop applications and services, click Next. The Ready to Begin dialog box appears.
7. To apply the Feature Pack, click Next. The Progress dialog box appears.
8. To complete the installation, click Close.
The Feature Pack installation creates a log file that can be referenced for troubleshooting. Look for the file RightFax940FP1_date_time.log in the root of the RightFax program folder.
Updates to the user documentation are included with this Feature Pack. Note the following errata and updates.
FP1 Errata
· The Administrator’s Guide has been updated with information for x64 operating systems.
· The Installation Guide has been updated with information for x64 operating systems.
· The Microsoft Exchange Module Guide has been updated with information about Exchange 2010.
· Reconfigure the Captaris Sync Module after deleting Organizational Units. This note applies if you are synchronizing the Open Text Fax Server, RightFax Edition user database with Active Directory by using the Captaris Sync Module. If a synchronized Organizational Unit (OU) is deleted from Active Directory, it is not automatically deleted from the Captaris Sync Module configuration. Run the Captaris Sync Module configuration program and edit the affected filter to remove the deleted OU. If the deleted OU is not removed from the filter, the synchronization process will fail because it cannot bind to the OU. For more information about the Captaris Sync Module, see the Open Text Fax Server, RightFax Edition Administrator’s Guide, Chapter 7.
SR4 Errata
· In order to view the online help for Enterprise Fax Manager and “What’s This?” (dialog box field level) help for FaxUtil, users of Windows Server 2008 and Windows Vista will need to download and install the WinHelp program from Microsoft. For more information and download links, go to support.microsoft.com/kb/917607. The HTML-based online help for FaxUtil does not require WinHelp.
SR3 Errata
· The RightFax 9.4 Installation Guide and the RightFax 9.4 Microsoft Exchange Module Guide have been updated to list Windows Server 2008 as a supported operating system.
· The RightFax 9.4 Installation Guide has been updated to provide instructions for installing the RightFax client applications for Windows Server 2008 Terminal Services (now known as Remote Desktop Services).
SR1 Errata
· The RightFax 9.4 Installation Guide has been updated to include instructions for installing the RightFax client applications from a command line. See Chapter 6, “Installing RightFax Client Applications.” The service release will install the updated guide on the RightFax server.
This Feature Pack adds support for Windows Server 2008 x64 and Windows Server 2008 R2 x64 systems.
The software runs in 32-bit emulation mode on x64 systems. By default, Open Text Fax Server, RightFax Edition version 9.4 installs in the Program Files (x86) directory. Do not install the software in the Program Files folder on x64 systems because this folder is reserved for 64-bit program files.
A separate version 9.4 installation program for x64 systems is available in the Open Text Knowledge Center. Download and install the x64 installation program for Open Text Fax Server, RightFax Edition version 9.4, and then install Feature Pack 1. Feature Pack 1 is required for Windows Server 2008 and 2008 R2 Support.
Server-Side Application document conversion is not supported on Windows Server 2008 or Windows Server 2008 R2. Security restrictions in Windows 2008 and 2008 R2 have affected Server-Side Application document conversion on those systems. For Server-Side Application document conversion, set up a remote WorkServer running Windows 2003 (x86) for document conversion. See the Open Text Fax Server, RightFax Edition Version 9.4 Feature Pack 1 Administrator’s Guide, Chapter 6 for more information.
To view the Fax Server control panel items on x64 systems, be sure to select View 32-bit control panel items in Control Panel.
The RightFax Lotus Notes Module is not supported on x64 operating systems. The RightFax Lotus Notes Module requires the Notes client to be installed on the Fax Server, and no x64 Notes client is currently available from IBM.
Open Text Fax Server, RightFax Edition requires an HP LaserJet 4 printer driver on the server. Windows Server 2008 R2 does not include this driver by default. Before installing the Open Text Fax Server, RightFax Edition Version 9.4 on Windows Server 2008 R2, install an HP LaserJet 4 printer driver on the computer where you will be installing the Fax Server software.
1. On the Start menu, click Devices and Printers.
2. Click the Add a Printer button.
3. Select Add a local or network printer as an administrator.
4. Select Add a local printer.
5. Verify that Use an existing port: LPT1:(Printer Port) is selected.
6. Click Next.
7. In the Manufacturer list, click HP.
8. If HP LaserJet 4 does not appear in the Printer list, click the Windows Update button to add more drivers.
9. In the Printer list, click HP LaserJet 4.
10. Click Next.
11. In the Printer Name box, enter HPFax, and then click Next.
12. Select the Share the Printer check box and then click Next.
13. Click Finish.
Because of a change in Active Directory (AD) under Windows Server 2008 R2, deleted users may not be detected by the Captaris Sync Module and therefore may not be deleted from the Fax Server during a sync.
If you are syncing Fax Server users with a Windows 2008 R2 Active Directory source, follow these steps to ensure that users that are deleted from AD will also be deleted from the Fax Server:
1. In Captaris Sync Module Configuration, click the tab for the AD source, and then click its Output tab.
2. Under Deleted Users, select Only delete if user is empty from the list.
3. Select the OPTIONAL: Treat users that were previously synced but are no longer included in the sync as if they had been deleted check box.
For more information about the Captaris Sync Module, see the Open Text Fax Server, RightFax Edition Administrator’s Guide, chapter 7.
Open Text Fax Server, RightFax Edition version 9.4 Feature Pack 1 provides client support for Windows 7. See the Open Text Fax Server, RightFax Edition Version 9.4 Feature Pack 1 update of the Installation Guide for information about installing the Fax Server client applications on Windows 7.
The Connector for Microsoft Exchange has been updated to support Microsoft Exchange 2010. See the Open Text Fax Server Connector for Microsoft Exchange Administrator Guide for more information.
Open Text Fax Server, RightFax Edition Version 9.4 with Feature Pack 1 is a partner fax solution for Microsoft Exchange 2010 Unified Messaging. Inbound fax calls are detected by Exchange 2010 UM and referred to the Open Text Fax Server for processing. The Open Text Fax Server handles the fax call, receives the fax image, and sends it to the recipient's mailbox as an email message with TIFF image attachment. A Brooktrout SR140 Transport and an IP Gateway supported by Microsoft for Unified Messaging are required. See the Open Text Fax Server, RightFax Edition Version 9.4 Feature Pack 1 Administrator’s Guide for more information.
The Open Text Fax Server Connector for Microsoft SharePoint 2007 has been updated to support Windows Server 20078 and Windows Server 2008 R2 x64 operating systems.
The RightFax Lotus Notes Module with Lotus Notes 8.5 is supported on Open Text Fax Server, RightFax Edition Version 9.4 on x86 operating systems with the following exceptions:
· If building a full mail template during installation, the mail template name must be changed. On Step 5 of the installation process, change the mail template name from mail8.ntf to mail85.ntf.
· iNotes 8.5 is not supported.
· Notes forms are not supported with Lotus Notes/Domino 8.5.
The RightFax Lotus Notes Module is not supported on x64 operating systems. The RightFax Lotus Notes Module requires the Notes client to be installed on the Fax Server, and no x64 Notes client is currently available from IBM.
This release includes Dialogic® Brooktrout® SDK 6.1.2, which includes maintenance fixes and new features including support for voice functionality such as Human Answered Fax and DTMF routing with Fax Over IP boards and SR140 transports. See the Dialogic documentation for more information.
This service release includes Dialogic® Brooktrout® SDK 6.1.1, which includes maintenance fixes and new features including the ability to set T.38 QoS bits. See the Dialogic documentation for more information.
The RightFax 9.4 FaxUtil client application has been tested with the following virtualization products:
· Citrix XenApp Client version 11.0.0.5357 connected to Citrix XenApp Advanced, on Windows 2008 Server (64-bit and 32-bit).
· Microsoft Windows Server 2008 Remote Desktop Services version 6.0.6001.18000.
The following features and applications have been tested with Microsoft Internet Explorer 8:
· RightFax Web Access
· Web EFM
· Web Delivery
· HTML document conversion
· Certified Delivery
The following enhancements are new features were introduced with Open Text Fax Server (RightFax) 9.4 Service Release 2.
Support for SQL Server 2008 is introduced with this release.
Support for Windows Server® 2008 x86 32-bit operating systems is introduced with this release, with the following exception:
CAUTION With Windows Server 2008, Microsoft does not support server-side document conversion. To support server-side document conversions, set up a remote WorkServer on a Windows 2003 server, then install Microsoft Office® 2003 and install the Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats. The compatibility pack is available at no cost from Microsoft.
· Office 2007 PowerPoint documents with watermarks have problems converting.
· Office 2007 Excel documents using the column feature (a new feature in Office 2007) have problems converting.
This service release includes Dialogic® Brooktrout® SDK 6.0.0, which includes the following enhancements.
· Support for Brooktrout fax boards installed on Windows Server 2008 x86 32-bit operating systems.
· The Brooktrout IP Configuration Tool has been extended to include an IP Configuration Wizard. The Wizard helps the user configure SR140 and TR1034 products when used in IP networks.
The following software fixes are introduced with Open Text Fax Server, RightFax Edition 9.4 Feature Pack 1.
|
Open
Text Tracking Number |
Module |
Description |
Resolution |
|
RF-3753 |
COM
API |
Fax.IsApproved()
always returns false, even if fax has been approved. |
Corrected. |
|
RF-3761 |
Connector for Exchange 2007 |
Cannot add or edit an Address
Space in the Exchange Connector control panel. |
Corrected. |
|
RF-3778 |
Connector
for Exchange 2007 |
Certain
messages from Exchange 2007 fail to send. |
Corrected. |
|
RF-3813 |
Connector for Exchange 2007 |
Body and attachment are not
converted when using a Disclaimer Transport Rule. |
Corrected. Note however, that
if the disclaimer is a plain text file, it must have line breaks, or the
WorkServer needs to be set up to wrap text files. |
|
RF-3850 |
Connector
for Exchange 2007 |
Emails
with a large amount of body text are not converted. |
Corrected. |
|
RF-3924 |
Connector for Exchange 2007 |
Notifications are attempted
even if the notification email address is blank. |
If notification address is
blank, no notification will be sent, and a warning will be added to the Fax
Server event log. (Event log level must be set to Normal or higher to see the
warning.) |
|
RF-3866 |
DocTransport |
Extra
.30* files in the image directory can cause extra pages to be included in a
fax. |
Corrected. |
|
RF-3807 |
Enterprise Fax Manager |
Reset Usage Counts command is
unavailable for Library Documents in EFM. |
Corrected. |
|
RF-3826 |
Enterprise
Fax Manager |
Deleted
form overlay files are not removed from the papers directory. |
Corrected. |
|
RF-3941 |
Java/XML API |
Office 2007 documents not
converting correctly. |
Corrected. |
|
RF-3570 |
Notes
Gateway |
User
IDs with 21 or more characters do not sync correctly after the initial sync. |
Corrected. |
|
RF-3877 |
SMTP Gateway |
Faxes sent through SMTP with
long headers to not convert properly. |
Corrected. |
|
RF-3908 |
SMTP
Gateway |
Errors
are not being entered in the application event log. |
Corrected. |
|
RF-3652 |
Sync Module |
Cannot browse for an OU from
LDAP source. |
Corrected. |
|
RF-3338 |
WorkServer |
Faxes
created by attaching multiple PDFs using FCL code fail to send. |
Corrected. |
|
RF-3529 |
WorkServer |
Faxes with both text and PDF
attachments convert with lower image quality than PDF documents alone. |
Corrected. |
|
RF-3575 |
WordServer |
PDF
attachments with overlay fail to convert. |
Corrected. |
|
RF-3612 |
WorkServer |
Certain PDF attachments do not
convert correctly. |
Corrected. |
|
RF-3800 |
WorkServer |
Certain
.jpg and .gif files fail to convert. |
Corrected. |
|
RF-3759 |
WebUtil |
From Name, Fax Number, and
Voice Number information entered on the More Document Options page is
ignored. |
Corrected. Information entered
on the More Document Options page overrides the defaults. |
The following software fixes are introduced with Open Text Fax Server, RightFax Edition 9.4 Service Release 5.
|
Open
Text Tracking Number |
Module |
Description |
Resolution |
|
RF-3517 |
DocTransport |
In
some cases leading ANI characters cause information at the end of the ANI
string to be truncated when stored in the database. (31 characters of ANI
data are stored in the database.) |
To add a registry key that specifies a number of digits to strip
from the beginning of ANI data: 1.
Open the Windows Registry Editor to the key
HKEY_LOCAL_MACHINE\Software\Rightfax\DocTransport\Transports\Brooktrout.
(x64: HKEY_LOCAL_MACHINE\Software\Wow6432Node\Rightfax\DocTransport\Transports\Brooktrout) 2.
Create the REG_DWORD ANIStripCount 3.
Double-click the new REG_DWORD to edit it. 4.
Set the Base to Decimal 5.
Set the value to the number of digits to be stripped from the
beginning of the ANI string and then click OK. |
|
RF-2859 |
FaxServer |
Group Alternate Administrator
does not receive "Fax not viewed or printed" notification. |
Corrected. |
|
RF-3478 |
FaxServer |
Faxes
with invalid characters in the fax number that reach “red” status are not
purged. |
Corrected.
Faxes will be purged based on the Outbound Incomplete Faxes setting in
Automatic Fax Aging for the user’s group in Enterprise Fax Manager. |
|
RF-3597 |
FaxServer |
Server Module crashes if
network cable is unplugged from server. |
Corrected. |
|
RF-3635 |
FaxServer |
When
using NT authentication, the User ID of the user who printed a fax is missing
from fax history. |
Corrected. |
|
RF-3507 |
FaxUtil |
Editing annotations in FaxUtil
sometimes causes application errors. |
Corrected. |
|
RF-3480 |
Notes
Gateway |
Notes-bound
messages are slow when EFMSync database contains large numbers of users. |
Corrected. |
|
RF-3646 |
PDF Module |
Certain PDF files fail to
convert correctly. |
Corrected. |
|
RF-3406 |
Production
Server |
Integration
Module does not create cover sheets correctly when sending a single document
to multiple email addresses. |
Corrected.
All email addresses use the same cover sheet when sent from a single FCL
document. |
|
RF-3515 |
SMTP Gateway |
Success and failure SMTP
notifications are inconsistent between the original sender of the message and
the Default UserID*. *The UserID that is set as the
Default username in SMTP Gateway configuration. |
When sending from the SMTP
gateway, users will be notified as follows: Held for preview or approval: ·
Default
UserID: notified (to take action) ·
Sender:
not notified (can’t act on the fax) Failed to send: ·
Default
UserID: notified ·
Sender:
notified Successfully sent: ·
Default
UserID: not notified ·
Sender:
notified |
|
RF-3482 |
CapaSync
Module |
Audits
table is not updated when a user is modified via CapaSync. |
Corrected. |
|
RF-2599 |
WebUtil |
Start and end date and time for
custom views not working in WebUtil. |
Corrected. Custom views now use
server time. If you have saved custom views, you may need to edit the start
and end date and time and re-save the custom views. |
|
RF-3585 |
WebUtil |
In
a custom view in WebUtil, Delegates without the ability to delete can delete
received faxes. |
Corrected. |
|
RF-3595 |
WebUtil |
Faxes disappear from WebUtil
after printing if paper tray is changed in the Print dialog box. |
Corrected. |
|
RF-3608 |
WebUtil |
Rotated
pages do not display properly in WebUtil |
Corrected. |
|
RF-3473 |
WorkServer |
When PDF files have images that
go to the edge of the page, part of the image is cut off and replaced with a
margin during conversion. |
A new function is available that shrinks all pages slightly to
add a margin without loss of content. To enable it, modify the Windows
Registry on each machine that is running the conversion WorkServer. Open the
Windows Registry Editor to the key HKEY_LOCAL_MACHINE\Software\Rightfax
Workserver\Worksrv# (x64: HKEY_LOCAL_MACHINE\Software\Wow6432Node\Rightfax
Workserver\Worksrv#. Create the REG_DWORD ShrinkToView and set its value to
1. To use default conversion, set the value to 0. |
|
RF-3614 |
WorkServer |
Certain
PDFs fail conversion with "Problem Converting Fax Body or Cover
Sheet" |
Corrected. |
|
RF-3721 |
WorkServer |
Certain characters in .DOC
coversheet notes not converting properly. |
Corrected. |
|
RF-3792 |
WorkServer |
JPEG
attachments over about 800 pixels wide are not converted correctly. |
Corrected.
Large JPEG images are scaled down to fit on the page. |
|
RF-3868 |
WorkServer |
Attaching .png files to a fax
causes WorkServer error. |
Corrected. |
The following software fixes are introduced with Open Text Fax Server, RightFax Edition 9.4 Service Release 4.
|
Open
Text Tracking Number |
Module |
Description |
Resolution |
|
RF-3374 |
Administrative
Utilities |
Impuser:
extra “.com” added to email address. |
Corrected. |
|
RF-3436 |
Administrative Utilities |
Orphan incorrectly handles
faxes with incorrect number of pages. |
Corrected. |
|
RF-3241 |
Alerting Module |
Cannot specify "Limit use to the
specified times" values on specific alerts. |
Corrected. |
|
RF-3455 |
AutoReply |
Locale change not reflected in
AutoReply date format. |
Corrected. Specify the desired
date format on the service account that AutoReply uses. |
|
RF-3216 |
Connector
for Exchange 2007 |
The
transaction history is incomplete. |
Corrected. |
|
RF-3447 |
Connector for Exchange 2007 |
“(RightFax)” remains in the TO: field. |
Corrected. |
|
RF-2643 |
Connector
for Lotus Notes |
Multiple
notifications for failed outbound Notes Gateway faxes. |
Corrected. |
|
RF-3321 |
Connector for Lotus
Notes |
New users are not
created for unknown users when synchronizing. |
Corrected. |
|
RF-3435 |
Connector
for Lotus Notes |
Billing
Codes lost when synchronizing from Lotus Notes to RightFax. |
Corrected. |
|
RF-3153 |
Connector for SAP |
Last SAP gateway not started
automatically by the server module. |
Corrected. |
|
RF-3228 |
Conversion Engine |
Plus signs dropped from cover sheet notes when using .doc cover
sheet notes. |
Corrected. |
|
RF-3296 |
Doc Transport |
Human Answered Fax
does not call back in voice mode. |
Corrected. |
|
RF-3311 |
Doc Transport |
Boston host service fails to start for BRI boards after applying
SR2. |
Corrected by the Dialogic SDK included in this service release. |
|
RF-3422 |
Doc Transport |
When image directory becomes
unavailable during file copy, some pages are lost. |
Corrected. |
|
RF-3254 |
Enterprise
Fax Manager |
No
documentation on new EFM free space behavior. (See also RF-3157 in the
Service Release 3 software fixes in this document.) |
Enterprise
Fax Manager displays the percentage of drive space allocated by SQL to the
RightFax database. This is not directly related to the available hard drive
space. Because the SQL database grows automatically, the status will display
yellow at 2% allocated space available and red at 1%. If
you need to change these warning levels, modify the Windows Registry on the
machine that is running Enterprise Fax Manager. Open the Windows Registry
Editor to the key HKEY_CURRENT_USER\Software\RightFAX Client\FAW32\. Create
the REG_DWORDs DBWarningPercent (default value 2) and DBErrorPercent (default
value 1). Set a new value between 0 and 100. |
|
RF-3320 |
Enterprise Fax Manager |
The Password box does not
appear in the 'General SQL Connection String' dialog box when trying to edit
the SQL string. |
Corrected. |
|
RF-3244 |
Fax Server |
Inbound Faxes with transmission errors resulting in a partial
page do not include the partial page image or page count in FaxUtil. |
Corrected. Valid partial pages will be counted and viewable.
Corrupt partial pages will be deleted. |
|
RF-3437 |
Fax Server |
Inbound faxes misrouted with
CallXPress 7.9.1 & TR114 fax board. |
Corrected. |
|
RF-3224 |
Fax Viewer |
Page rotation not saved for all pages of a multipage fax. |
Corrected. Only the current page will be rotated. To rotate all
pages in the fax, hold the shift key and click the rotate button. |
|
RF-3426 |
FaxUtil |
Save history in Fax
viewer adds characters to .txt file. |
Corrected. |
|
RF-3217 |
Installation |
Remote
Board Server does not install completely. |
Corrected. |
|
RF-3283 |
Integration
Module |
Certain
images converted incorrectly through Integration module. |
Corrected. |
|
RF-3428 |
Integration Module |
RFXML query hangs in a server collective when fax record
exists. |
Corrected. |
|
RF-3440 |
Integration
Module |
Using
the PrintNow FCL tag, the time in the fax record is incorrect. |
Corrected. |
|
RF-3238 |
Outlook Advanced Form |
“Apply” button does not behave as expected in the Outlook Tools/Options/RightFax tab. |
Corrected. |
|
RF-3267 |
PostScript
Module |
Embedded
codes in certain PostScript documents cause data loss. |
Corrected. |
|
RF-3464 |
Queue Handler |
Microsoft update kb961501 causes errors when
printing directly to HPFAX. |
Microsoft update kb961501 changed the
locations where Job Separator files can be stored. If you have created a
custom separator file, the Service Release 4 installation program will move
it to C:\Program Files\RightFax\$Uninstall94ServiceRelease4\Bin. Copy the
file to C:\Program Files\RightFax\Bin\SepFiles. |
|
RF-3427 |
SMTP |
Ampersand in SMTP Gateway embedded codes mishandled. |
Corrected. |
|
RF-3351 |
WebAccess |
Unclear error message when not licensed for WebAccess. |
Corrected. |
|
RF-3372 |
WebAccess |
Some
right-click menus are blank when using right-to-left languages. |
Corrected. |
|
RF-3373 |
WebAccess |
Login error if more than 11 characters are
entered in password field. |
Corrected. Only 11 characters are allowed. |
|
RF-3415 |
WebAccess |
Annotating
a fax in WebAccess creates a .tif file in the outgoing directory. |
Corrected. |
|
RF-3193 |
WorkServer |
Poor quality conversions from PCL6 with normal mode faxes. |
A new two-pass conversion function is available for converting
PCL6 pages. To enable it, modify the Windows Registry on each machine that is
running the conversion WorkServer. Open the Windows Registry Editor to the
key HKEY_LOCAL_MACHINE\Software\Rightfax Workserver\Worksrv#\ (x64: HKEY_LOCAL_MACHINE\Software\Wow6432Node\Rightfax
Workserver\Worksrv#\). Create the REG_DWORD PCL6_TwoPass and set its value to
1. To use default PCL6 conversion, set the value to 0. |
|
RF-3255 |
WorkServer |
Attached files do not properly
convert to GIF when routed to Exchange. |
Corrected. |
|
RF-3213 |
WorkServer |
JPG,
GIF, PNP, and BMP email signature images enlarged when converted. |
Corrected. |
The following software fixes are introduced with Open Text Fax Server (RightFax) 9.4 Service Release 3.
|
Open
Text Tracking Number |
Module |
Description |
Resolution |
|
RF-2832 |
Administrative Utilities |
When a user is specified that does not exist, the command chguser -g changes group membership for all users. |
Corrected. |
|
RF-3205 |
CapaSync |
The Captaris Sync Service does not show all Organizational Units (OUs) in the domain. |
Corrected. |
|
RF-3016 |
Connector for Exchange 2007 |
When using Hebrew characters, the contact name in the e-mail notification is not converted correctly. |
Corrected. |
|
RF-3088 |
Connector
for Exchange 2007 |
Faxes sent from Outlook Web Access via Exchange 2007 SP1 do not include the subject line. |
Corrected. |
|
RF-3141 |
Connector for Exchange 2007 |
When sending via the RightFax connector for Microsoft Exchange 2007, e-mail notifications with Hebrew characters are not converted correctly. |
Corrected. |
|
RF-3152 |
Connector
for Exchange 2007 |
Certain gateway temp files cause the connector to stop processing inbound messages. |
Corrected.
|
|
RF-3167 |
Connector for Exchange 2007 |
With Exchange 2007, a user cannot address a fax using the CC or BCC lines. |
Corrected. Faxes
can be addressed using the CC and BCC lines. |
|
RF-3207 |
Connector
for Exchange 2007 |
Mail messages fail when they are sent to Outlook contacts that were created in Active Directory. |
Corrected. |
|
RF-3223 |
Connector for Exchange 2007 |
In an environment with multiple Microsoft Exchange 2007 hub transport servers, only one hub transport can be selected. |
Corrected. |
|
RF-3246 |
Connector
for Exchange 2007 |
In the RightFax connector for Microsoft Exchange 2007, the path to the drop directory cannot be changed. |
Corrected. |
|
RF-3322 |
Connector for Exchange 2007 |
When sending via the RightFax connector for Microsoft Exchange 2007, attached .EML files cause errors and are not sent. |
Corrected. |
|
RF-3335 |
Connector
for Exchange 2007 |
When creating a new fax with the RightFax connector for Microsoft Exchange 2007, the company, city, and state cannot be entered in Arabic or Hebrew characters. |
Corrected. |
|
RF-3336 |
Connector for Exchange 2007 |
When sending to a business fax contact from Outlook via the RightFax connector for Microsoft Exchange 2007, the destination fax number is incorrect or is removed. |
Corrected. |
|
RF-3337 |
Connector
for Exchange 2007 |
When sending to a business fax contact from Outlook via the RightFax connector for Microsoft Exchange 2007, the destination fax number contains invalid characters. |
Corrected. |
|
RF-3357 |
Connector for Exchange 2007 |
When sending via the RightFax connector for Microsoft Exchange 2007, certain .EML files cause an error and are not sent. |
Corrected. |
|
RF-2549 |
DocTransport |
The RightFax server should store the number of routing digits that are supported by Brooktrout. |
Corrected. |
|
RF-3078 |
DocTransport |
ValidPatternChars registry key is not populated. |
Corrected. |
|
RF-3227 |
DocTransport |
With Dialogic Brooktrout SR140, ring detection is enabled before channels send faxes. |
Corrected. |
|
RF-3214 |
Documentation |
The RightFax 9.4 Microsoft Exchange Module Guide does not list Windows Server 2008 as a supported operating system. |
Corrected. An updated guide will be installed on the
server when SR3 is installed. |
|
RF-3157 |
Enterprise
Fax Manager |
The status “Available Disk Space” is unclear. |
Enterprise Fax Manager is reporting the size of the database from Microsoft SQL Server. The labels for available disk space have been corrected to be more descriptive. Under Server Status, the label has been changed from "Available Disk Space for Fax Database” to "Available Space for Fax DB per SQL." The label in fax server alert statistics to monitor has been changed to "Percentage of Available Space for Fax DB per SQL." With Microsoft SQL Server 2000, the space available
for the fax database will not be reported from the SQL Server. It will be
report the available disk space in the fax server database directory. |
|
RF-2838 |
Fax Server |
When using TeleConnect to retrieve multiple faxes with one call, one fax will remain marked as unprinted in FaxUti. |
Corrected. |
|
RF-3137 |
Fax
Server |
An empty <WHO> command will result in a deleted fax. |
Corrected. |
|
RF-2840 |
FaxUtil |
User in FaxUtil shows twice if the user name is the same as the group and the user is an unprotected mailbox |
Corrected. |
|
RF-3134 |
FaxUtil |
A fax fails to display if it is moved using "Move to folder" by a user with more than 128 folders. |
Corrected. |
|
RF-3181 |
FaxUtil |
A user can type his or her own User ID when configuring the option to forward received faxes to another user, creating a loop. |
Corrected. When configuring the option to forward
the received faxes to another user, a user cannot specify their own user ID. |
|
RF-3092 |
SMTP |
If a message is addressed improperly for sending via the SMTP gateway, the fax fails to send and its status is “waiting to be sent.” |
Corrected.
The fax status is “information incomplete.” |
|
RF-3135 |
SMTP |
If an apostrophe is typed in a simple fax address (such as ‘1234@domain.com), then the fax fails to send. |
Corrected. |
|
RF-2835 |
Web
Access |
The Comments field of inbound messages cannot be edited. |
Corrected. |
|
RF-2845 |
Web Access |
Fax images cannot be rotated when the disallow annotations permission is enabled for users. |
Corrected. |
|
RF-2862 |
Work
Server |
When sending to an e-mail address via the Integration Module, PDF fonts are lost in conversion. |
Corrected. |
|
RF-2689 |
WorkServer |
PDF conversions with specific fonts cause the WorkServer service to hang indefinitely. |
Corrected. |
|
RF-3077 |
WorkServer |
The Interconnect retry interval is ignored. |
Corrected. |
|
RF-3098 |
WorkServer |
Workserver service crashes when attempting to convert unsupported file types. |
Corrected. |
|
RF-3121 |
WorkServer |
After installing RightFax 9.4 SR1, some JPG images are distorted when faxed. |
Corrected. |
|
RF-3149 |
WorkServer |
PDF files created by Microsoft SQL Services 2008 Reporting Services cannot be converted to fax format. |
Corrected. PDF files created by Microsoft SQL Services
2008 Reporting Services can be converted to fax format. |
The following software fixes were introduced with Open Text Fax Server (RightFax) 9.4 Service Release 2.
|
Open
Text /Captaris Tracking Number |
Module |
Description |
Resolution |
|
RF-3020 67954 |
Administrative Utilities |
When responding to a login attempt, the server module transmits the user’s valid password in plain text, allowing network packet sniffing utilities to obtain the password. |
Corrected. Passwords are encrypted. For more information, refer to Knowledgebase article
6026, “How to enable Secure TCP/IP communication between the RightFax server
and RightFax Clients.” |
|
RF-1891 63674 |
CapaSync |
The
route format does not change in RightFax after modifying the Default Active
Directory-Exchange2007 to RightFax.xsl file. |
Corrected. |
|
RF-2758 68070 |
COM API |
When sending a fax via the COM API and the recipient name
includes an ampersand (&), retrieving the fax with the SaveToXML method
causes the XML to fail. |
Corrected. |
|
RF-2686 67748 |
COM API |
When using the RightFax COM API event handling mechanism WatchForNewFaxEvents, if no new fax is found, an error message is erroneously written to the system event log. |
Corrected. |
|
RF-2730 67915 |
Database Server |
With Microsoft SQL 2003 Standard Japanese, Fax History is
not available in the RightFax fax viewer. |
Corrected. |
|
RF-2702 67842 |
DocTransport |
Dialogic SR140 with Cisco Call Manager 6.1.x fails at media renegotiation. |
Corrected by Dialogic and included in this service release. |
|
RF-2496 66746 |
DocTransport |
Intermittently, the Windows Registry setting HAF_CancelIfNoResponse
does not cancel the fax when no response is received. |
Corrected. |
|
RF-2820 68570 |
ETransport Module |
When sending a fax using the option to create a PDF image, then splitting the sent fax and sending it to an e-mail address, only the cover page is sent. |
Corrected. Faxes that are split are can be successfully sent via email as PDF files. |
|
RF-2775 68212 |
Exchange Gateway |
When the permission “Can Change Coversheet” is disabled, Outlook crashes when sending a fax using the RightFax form for Outlook. |
Corrected. |
|
RF-1901 63830 |
Exchange Gateway |
When
"Next Item" is selected in Outlook, the fax image of the next
message does not display. |
Corrected. |
|
RF-2681 67719 |
Fax Server |
Using RTI macro B for day of year resets at GMT instead of local time. |
Corrected. |
|
RF-2664 67654 |
Fax Server |
When SQL is critically low on disk space (<50 megs) data loss can occur and Enterprise Fax Manager reports free space incorrectly. |
Corrected. |
|
RF-2668 67664 |
FaxCtrl |
If a RightFax user is linked to a Windows NT account that has an apostrophe in the Windows NT name, the user is not recognized and cannot use print-to-fax. |
Corrected. |
|
RF-3027 68340 |
FaxUtil |
Recreational “Easter eggs” impact customer productivity. |
Easter eggs are disabled with this service release. |
|
RF-2824 68704 |
FaxUtil |
In a Shared Services system with Shared Services failover configured, FaxUtil does not fail over to an active node. |
Corrected. FaxUtil will failover to an active node in the Shared Services system. |
|
RF-2860 68787 |
Install |
When installing a RightFax service release on a RightFax system running against a SQL Server 2000, a SQL syntax error occurs. |
Corrected. |
|
RF-3148 |
Integration Module |
Fax aging occurs one day early due to the GMT+10 (Sydney, AUS) time offset. |
Corrected. |
|
RF-3021 68089 |
Integration Module |
IBM WebSphere MQ notifications via MQPUT are lost if network connection goes down. |
Corrected. MQPUT will queue notifications and retry once network connectivity is restored. |
|
RF-3013 67848 |
Integration Module |
PCL printer input with leading white space in the string fails to generate faxes. |
Corrected. PCL printer input successfully generates faxes. |
|
RF-3009 67384 |
Integration Module |
When using the FCL code {{type print}}, faxes are deleted after they are printed. |
Corrected. Faxes are not deleted after they are printed. |
|
RF-2811 68541 |
Integration Module |
Parse process does not word wrap and faxes fail conversion. |
Corrected. Word wrapping is performed and faxes do not fail conversion. |
|
RF-1863 63216 |
Integration Module |
When sending a fax without specifying a cover page, the user’s cover page is not used. |
Specify a default cover page in the RightFax Integration Module Configuration application. In the General settings, Default Cover Page field, enter RFDEFAULT. |
|
RF-3019 67945 |
Notes Gateway |
When the e-mail gateway for Lotus Notes is set to prevent a non-RightFax user from sending a fax, such users who attempt to send faxes do not receive a message that the fax is undeliverable. |
Corrected. A non-RightFax user who attempts to send a fax via the e-mail gateway will receive a message that the fax is not deliverable. |
|
RF-3026 68256 |
RightFax Web Access |
Splitting received faxes places the fax in the status “Waiting for conversion" and does not complete the operation of splitting the fax. |
Corrected. Received faxes will be split, and fax status will be reported as “OK.” |
|
RF-2954 65622 |
SAP |
Password encryption is not recognized for notifications to SAP. |
Corrected. |
|
RF-2465 66418 |
SAP |
After
the connector for SAP reconnects to a downed SAP server, SAP notifications
fail. |
Corrected. |
|
RF-1720 62026 |
SAP |
When notifications are sent to SAP, a warning is logged in the application event log that the e- mail address is empty. |
Corrected. |
|
RF-3029 68729 |
Server
Module |
Fax server module halts processing jobs if it fails to receive updates from the DocTransport module. |
By default, the time out for remote procedure calls in Windows 2000 Server is 45 minutes and in Windows 2003 Server is 5 minutes. For a system with problems on a network with status messages, you can specify a shorter duration. To do this, modify the Windows Registry on each of the DocTransport modules by adding the REG_DWORD value HKEY_LOCAL_MACHINE\Software\RightFax\DocTransport \RpcTimeout (x64: HKEY_LOCAL_MACHINE\Software\Wow6432Node\RightFax\DocTransport \RpcTimeout) Set the value to the number of seconds for the status timeout. The recommended value is 10 seconds. |
|
RF-3024 68183 |
Server Module |
LIBDOC embedded code does not function properly in a PCL document. Fax is sent with contents of the message body in addition to a specified library document |
Corrected. The message body will be omitted, and the library document will be sent. |
|
RF-2837 68253 |
Server Module |
When a user attempts to send a fax with an invalid fax number, notification of the failed fax is sent to the user during daily database maintenance in addition to the initial notification. |
Corrected. Only one notification is sent. |
|
RF-2850 68818 |
SharePoint Connector |
The RightFax Connector for SharePoint cannot be installed on a RightFax 9.4 server. |
Corrected. RightFax Connector for SharePoint can successfully be installed on a RightFax 9.4 server. |
|
RF-2780 68191 |
SMTP Gateway |
An SMTP e-mail gateway pointing to a Lotus Domino SMTP server causes malformed e-mail headers on notifications and inbound faxes. |
Corrected. |
|
RF-2777 68237 |
SMTP Gateway |
When a fax is forwarded via the SMTP e-mail gateway, the message body does not include the forwarding history. |
Corrected. |
|
RF-2645 67598 |
SMTP Gateway |
When a fax fails to send via the SMTP e-mail gateway, duplicate notifications are sent to the RightFax user. |
Corrected. |
|
RF-2709 67805 |
Web Client |
Unauthorized users can browse the RightFax Web Access web
site and upload pages to the site. |
Corrected. |
|
RF-2670 67669 |
Web Client |
The default printer set for a RightFax user in Enterprise Fax Manager is not recognized in RightFax Web Access. |
Corrected. |
|
RF-2659 67627 |
Web Client |
RightFax Web Access saves the user name and password in text in cookie. |
Corrected. The user name and password are encrypted. |
|
RF-2347 65691 |
WorkServr |
Custom
fonts are not rendered correctly. |
Corrected. |
The following software fixes were introduced with Open Text Fax Server (RightFax) 9.4 Service Release 1.
|
Captaris
Tracking Number |
Module |
Description |
Resolution |
|
63810 |
Administrative Utilities |
Faxdump.exe date offset is limited to two characters. |
Corrected. The date offset can be three characters up to
999 days (such as -120 days). |
|
65880 |
Administrative
Utilities |
PhnPrint.exe
truncates the 31st character of an email address, and the remainder appears
in the fax number 2 field. |
Corrected.
Longer strings are handled in levels (formats) 1, 2, and 3 of PhnPrint.exe. |
|
59819 |
COM API |
Invoking DelayFaxSendDateTime throws an error. |
Corrected. |
|
66423 |
Database
Server Module |
Application
Event Log issues the warning “GRQ:Another thread or server claimed request.”
This message should be of the type Information. |
Corrected. |
|
66501 |
Database Server Module |
Outbound documents using Least-Cost Routing to geographically different locations cause a SQL error message that data will be truncated. |
Corrected. SQL data column has been lengthened. |
|
66610 |
Database
Server Module |
RightFax
SQL Connection Editor displays the SQL password in clear text. |
Corrected.
The Microsoft SQL Connection dialog box has been removed. |
|
64095 |
Doc Transport |
When a time that includes 59 minutes is set for Timed
Ability, in some cases, the time is not displayed correctly. |
Corrected. |
|
63783 |
Doc
Transport Module |
When
configuring a Brooktrout TR1034 combo card for the first time, DID channels get
set to "both" and are used for sending. |
Corrected.
DID channels will be configured for receive only by default. |
|
66334 |
Doc Transport Module |
With Human Answered Fax enabled, Dialing Rules that are
scheduling faxes to a remote DocTransport that is stopped cause the
DocTransport Module to crash. |
Corrected. |
|
66518 |
Doc
Transport Module |
Application
Event Log receives multiple errors of the type Error: CHKN:Detected name
collision, renaming file '..\DOCTRA~1\RR*.IPK' to '..\DOCTRA~1\AA*.IPK'. The
error does not cause data loss. |
Corrected. The level of severity of the event has been reduced to Information and appears when the log is set to Verbose mode. |
|
63786 |
Enterprise Fax Manager |
Clicking on the "Number" column in EFM dialing
rules does not organize dialing rules numerically. |
Corrected. Dialing rules will sort numerically. |
|
60655 |
Exchange
Gateway |
Routing
to Microsoft Exchange Server ignores the "From Message" in the
RightFax Exchange gateway configuration. |
Corrected. The FROM display name will show the FROM NAME that is configured in the RightFax Exchange gateway. The FROM email address will show the email address that is defined for the administrator of the RightFax Exchange connector. |
|
62032 |
Exchange Gateway |
In the email gateway control panel applications, clicking
on the Custom Messages tab does not allow you to click back to the General
tab. |
Corrected. |
|
65683 |
FaxUtil |
Removing
a phone entry from a phonebook group removes that phonebook group from all
other phonebook groups that contain the same group. |
Corrected. |
|
66532 |
FaxUtil |
Viewing a fax with status In Conversion causes FaxUtil to
close without warning. |
Corrected. If a fax is not available to view, the message
“No Images Loaded” appears. |
|
66853 |
FaxUtil |
Double-clicking to add a delegate causes the Role menu to be inaccessible. |
Corrected. |
|
62565 |
Integration Module |
Secs. to Age does not function as expected. |
Corrected. File aging will be timed based on the larger of the time the fax was created vs. the time the fax was last modified. |
|
63612 |
Integration
Module |
XML
notifications break if there is an ampersand (&) in any of the fields. |
Corrected.
Special characters &, <, >, ", ' (ampersand, less than,
greater than, quote, apostrophe) will be handled so that notifications can be
sent. |
|
64842 |
Integration Module |
When user attempts to open a {{Type Email}} document with
no images in FaxUtil, an unhelpful error appears. |
Corrected. |
|
65277 |
Integration
Module |
Encode64
does not recognize command line flags. |
Corrected. |
|
67554 |
Integration Module |
InternetLink Module hangs when using beginnative and an
HTML document is attached. |
Corrected. |
|
65319 |
Outlook
Fax Extension |
Faxes
sent using the Outlook fax extension always send as rich text regardless of
Internet format options in Outlook 2003 or Outlook 2007. |
Corrected. Edit the Windows Registry key HKEY_CURRENT_USER\Software\RightFax Client\OutlookExtension. For each profile that will use the RightFax Outlook extension,
add the DWORD value ForceNoRTF with the value of 1. |
|
66636 |
Outlook Fax Extension |
With manual fax addressing from Outlook, sending a fax as
"to whom it may concern" doesn’t use the value stored in
HKEY_CURRENT_USER\Software\RightFAX Client\OutlookExtension\DefaultToName.
Fax fails to send because the recipient name is invalid. |
Corrected. |
|
66574 |
RightFax
Web Access |
Hold
For Preview button color changes unpredictably. |
Corrected. |
|
67358 |
RightFax Web Access |
When addressing a fax, validation of the email address
does not occur and the user isn’t notified. |
Corrected. |
|
58877 |
Server Module |
Company
name associated with the user should appear in the TTI line. |
Company name for the user can appear in the TTI line. It will replace the CSID. To add this functionality, complete the following steps. Edit the Windows Registry 1. Open the Windows Registry Editor to the key HKEY_LOCAL_MACHINE\Software\RightFax\ 2. Create the REG_DWORD key UseCompanyForCSID. 3. Set the value to 1. 4. Save and close the Windows Registry. Add
the Company Name to the User Options 1.
For each user, open FaxUtil. 2.
On the Tools menu, click Options and the User Options dialog box opens. 3.
On the User Information tab, in
the Company field, enter the
company name. |
|
60584 |
Server Module |
Autofowarding to multiple groups or groups plus additional
users fail. |
Faxes can be forwarded to a single RightFax user group ID or to single or multiple RightFax user IDs. A group ID cannot be combined with other IDs. If autoforwarding is configured
incorrectly, a descriptive error will appear in the user’s fax history to
indicate why the fax was not forwarded. |
|
63358 |
Server Module |
When
sending a fax as an email from FaxUtil with no address information, the fax
will be stuck in the status of waiting to be sent. |
Corrected. The fax will be listed in a status of information
incomplete. |
|
66186 |
Server Module |
Server module crashes when ~10 faxes are received to a
group that contains no members. |
Corrected. Faxes are routed to the default administrator. |
|
66563 |
Server Module |
Cannot
run daily maintenance for 7:00 AM |
Corrected. |
|
58382 |
SMTP Gateway |
When sending faxes through the SMTP Gateway using Simple SMTP Fax Addressing, the server will not accept the message if it includes a display name. |
Corrected. The gateway will accept a message that includes a display name. |
|
67300 |
SMTP
Gateway |
When
sending a multipart MIME encoded message through the SMTP gateway, PDF
attachments are stripped. |
Corrected. |
|
57764 |
Standalone Fax Connector |
When a group is configured
with the option All faxes must have
cover sheets, and a user in the group sends a fax via the Standalone Fax
Connector, an error message is logged in the Windows Event Log. |
Corrected. When a group is
configured with the option All faxes
must have cover sheets, and a user in the group sends a fax via the
Standalone Fax Connector, an
information message is logged in the Windows Event Log. |
|
65422 |
WorkServer
Module |
When
sending a fax as an email with Exchange 2007, and the body of the message is
empty, cover sheet and attachments do not convert. |
Corrected. |
Copyright © 2010 Open Text, Inc. All rights reserved.
January 11, 2010