Public Sector Solutions provided by Avanquest

Our tailored solutions have one common theme – Business Process Improvement. Although these solutions are applied and used in different business areas most are based around capturing, managing processing and retrieving of unstructured documents and data that comes into the organisation from the public, partners and suppliers.

Described below are a sample of some of our solutions :-

Digital Mailroom Automation and Processing

Improve how paper documents coming into your organisation are processed and delivered to the right person/department. Direct integration with Line of Business system. Speed up internal document distribution, enhance document security, improve efficiency, help to reduce CO2 when documents are transported from one building to another.

Accounts Payable+

Improve efficiency and reduce costs by streamlining your organisations AP process. According to Gartner, up to 80% of business data, transactions and records are in an unstructured format – paper, fax, e-mail, office documents and nowhere is this more prominent than within the Accounts Payable (AP) department. If your organisation wants to significantly reduce costs and improve efficiency, then the AP process is the place to start.

The AP process in most public sector organisations is still largely a manual process. As a result, AP departments often have many personnel whose sole responsibility is to process supplier invoices.

According to research carried out by the Hackett Group, manual AP processes are costing organisations on average £2 – £4 per invoice to process and reduce employee productivity by at least 50%*. Other research suggests that where invoices go missing or have a complex approval process the costs can be as high as £20 per invoice.

What is evident is that regardless of the processes you have in place for approval and systems you have in place for Accounting, if you are manually handling the data then there is a huge opportunity to improve efficiency and reduce costs by streamlining your AP process. *cited ft.com.

Emergency Planning

Allows complete control over the output format of your emergency message/document. The ‘input’ can be delivered by any combination of SMS Message, Fax, Recorded Voice Message or Letter. Ensures relevant people get the relevant message in the relevant format.

Safe Haven Fax Server

Ensure sensitive public/patient data is delivered electronically to a secure email address/network folder rather than a fax machine. Provides cost saving, enhanced document security, improved efficiency and reduces assets, whilst being environmentally friendly.

Unified Communications

Telephony is often not considered part of a Document/Process Management project but at Avanquest we understand that often significant information about a process or transaction comes into the organisation via the telephone. Capturing this information and triggering business processes can add significant value and effectiveness to your telephony infrastructure. We pride ourselves in providing a unique ‘switch independent’ solution that has certified integrations with all the leading telephony platforms.

Business Process Improvement Specialists

Avanquest are a trusted provider of solutions that automate key business processes and improve the management of information and communication. Throughout our 22-year history, hundreds of public sector organisations including Central Government, Local Authorities, Health, Education and Emergency Services have realised tangible benefits such as increased efficiency, in line with targets set by Central Government on efficiency and patient referrals, improved responsiveness to public requests, and reduced carbon footprint.

Avanquest are an independent company with a carefully selected range of flexible, scalable and market-leading products, all of which have been installed thousands of times. The company employs a pragmatic and customer-centric approach to business improvement focusing on the organisation’s priorities one project at a time, moulding our solutions around your processes and enhancing existing systems rather than replacing them.

Our experienced and qualified professional services team work as an extension of your organisation to help you detail business requirements, design a solution, manage the project and ensure thorough tests have been carried out before commissioning. Once up and running, we offer world-class support through Helpdesk and dedicated Account Management. Upon the completion of a project, the same environment can be expanded into other areas of the business which speeds up the return on your investment.

Public Sector Case Studies

Babergh District Council

SMS saves valuable time, providing a modern, cost effective and easier method of keeping in touch with staff and residents – Travel alerts, appointment reminders, council tax reminders and much more.
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Barnsley Metropolitan Borough Council

A more powerful, more productive and ‘greener’ workflow solution – Fax integration with Xerox MFPs saves time and more importantly, energy.
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City of Edinburgh Council

The 2008 Pitt Report on the UK’s flooding problems contained recommendations that electronic drainage maps are made available. Edinburgh are already doing this!
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Eastleigh Borough Council

Text Messaging provides an immediate and efficient method of communicating with the council. Incoming SMS messages are auto-routed via email to the correct recipient.
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Goole Town Council

“The worry about a fire or flood destroying documents has been reduced now that some of our critical documents are electronically stored.”
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Harborough Council

Improved services for residents and a more streamlined method for the reporting of problems. Future projects include automated car parking payments via text.
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Leading Government Agency

“The CallXpress, Open Text Fax Server, RightFax Edition and TMS solution, distributed by Avanquest, consistently scored higher than the second supplier.”
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Luton Borough Council

Clearly the Document Server system is a key component in this statement and vision, and now successfully underpins the Council’s operations in terms of long-term document and records management across the enterprise.
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Plymouth City Council

“An Avanquest solution helps with the e-Government Agenda as we can demonstrate compliance.” – Plymouth City Council transforms business processes with Open Text Document Server, Alchemy Edition.
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Rochdale Council

Working environment improved by removing mountains of files and cabinets – Local Authority searches and planning applications processed in record time.
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Somerset County Council

“We currently use Fax Server for electronically transmitting our BACS remittance advices from CedAr Financials.” Council uses Fax Server in their accounts department.
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South Oxfordshire District Council

Texting gets the vote in local elections – Successful pilot scheme delivers election results and paves the way for expanded SMS implementation throughout the council.
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Surrey Heath Borough Council

Local authority find that OnBase is easily integrated as a back-end for existing applications and/or as a front-end for business process and workflow and delivers immediate content management benefits.
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Waveney District Council

Unified Messaging improvements for staff and residents – Replacement of ageing voicemail system improves speed and level of service provided to the public.
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