NHS and Healthcare
Healthcare organisations have 3 main challenges:
- To deliver better healthcare and customer service to patients more quickly
- Demonstrate compliance with regulatory directives that secure patient privacy
- Deploy improvements with frozen or reduced budgets
The government’s 2009 ‘Next Stage Review’ for the NHS creates a vision of a “preventative, people-centred, productive NHS”.
Efficiencies gained through better communications – so patients can easily get in touch with the right person/clinic at the right time, and facilitating quick and secure staff access to patient information (irrespective of location) – will enhance the patient experience and improve satisfaction ratings.
IT can help, but needs to work smarter to deliver the right technology at the right cost. Extending and modifying existing systems- using ‘made to measure’ business process software to automate the capture, management and workflow of data, telephony and IT governance – will add functionality, increase efficiencies and keep you within budgetary constraints.
The 2009 Gartner Report – Key Issues for Healthcare Delivery Organisations and Government E-Health Programs – said: “Healthcare is unique in its need to support a widespread, diverse professional user population in life-critical situations. The sheer complexity of the IT infrastructure required to support this increasingly automated, mobile and remote constituency has created a host of new and interesting capacity, performance and security challenges.”
Avanquest has helped organisations within healthcare improve their communications with patients, provided easy access to medical records at the click of a button and changed the way Occupational Health process all staff-related information.
NHS and Healthcare Case Studies
Leading University Hospital NHS Trust
Using Open Text Document Server, Alchemy Edition Document Management files in the Occupational Health Department are now electronically archived and available at the touch of a button.
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Staffordshire Ambulance Trust
Incoming faxes from ambulance Defibrillator Monitors are auto-routed via email and handheld devices to doctors for rapid treatment decisions
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The Royal Free Hospital Hampstead
Automated SMS system cuts waiting times – Callers are offered 3 appointments over a 48hr period via text, the system then accepts SMS responses and generates an appointment and booking reference
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Yorkshire Ambulance Service NHS Trust
OnBase helps Ambulance Service save time – A team of 11 people can now process and verify 20,000 Patient Report Forms a week using OnBase.
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