Technology

Automated Attendant

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Speech Enabled Automated Attendant

Publicise a single number for the whole company, and automate call routing with the name dialler from ProcessFlows

Please say the name of the person you wish to speak to …

CX-E Speech Recognition solves real time customer and internal call handling, to prevent delays in the human process.

The benefits

  • It delivers calls to staff, wherever they are – desk, home or mobile phone.
  • A single number for the whole company means that nobody has to remember dozens of phone numbers and extensions.
  • No more limiting automated attendant menus, which means more calls get made, and connect, on time.
  • The Speech Server handles repetitive calls, leaving more time to spend helping customers and prospects.
  • Record inbound and outbound calls ‘on the fly’.
  • Mobile staff can to call in to the system and configure call-routing to home-office, mobile, etc, using voice commands.
  • It costs way less than anyone thinks it should!

How it works

Callers are answered by the system and played a recording asking them who they wish to speak to.

If you need assistance, say operator, at any time.

Departments or requests can be pre-defined, but all other names and numbers are imported.

The system holds all the numbers for all departments, extensions, mobile numbers, outside contractors, the caller just need say the name and the call is transferred.

Setting up

CX-E Speech connects to any telephone system (works with Cisco, Avaya, Nortel, Ericsson, Mitel and any other UK available telephone system, including IP). It sits on a server, connected to a telephone number, waiting for calls.

Import the name and numbers or connect to Microsoft Active Directory, for example, and it’s done.

The system is completely speaker independent, so no training the software to recognise names, and takes less than a day to install. Completely intuitive, just publicise the number internally and it simply starts working. No more extension lists. No more repetitive call handling.

Duplicated names are handled by indicating which department people are in, the system will ask the caller which one they wish to speak to.

Advanced Calling Features*:

  • Personal Assistant – the system will hunt through different locations
  • Who’s calling – the system will ask, then announce, the name of the caller, to accept or redirect the call
  • Call Transfer – use the speech system to transfer the caller, without knowing the extension number
  • Call Whisper – if you’re already on a call, the system will ‘whisper’ that someone is waiting

Advanced Messaging Features*

  • Upgrade to full voice messaging – for speech enabled voicemail handling
  • Upgrade to full email & calendar integration – for speech enabled email (Exchange and Lotus Notes) as part of a full unified messaging system

* Modular licencing required

AVST’s CX-E is a truly amazing development in communications technology. Call us to arrange a demo now!

More information

Please use the menu above left for more information. Alternatively you can call us on 01962 835053 or email sales@processflows.co.uk.