Fax Server

Open Text Fax Server, RightFax Edition – The Maintenance Lifecycle

Open Text has a well defined lifecycle for the maintenance of Open Text Fax Server, RightFax Edition. The lifecycle runs as follows:

Current Maintenance - For approximately 18 months after release, the software is fully supported; defects can be reported; Hot Fixes, Patches and Service Packs are produced; Enhancement and Feature Requests are accepted.

Past Maintenance – For approximately 18 months after the end of Current Maintenance, the software is supported; defects cannot be reported; Hot Fixes, Patches and Service Packs are not produced; Enhancement and Feature Requests are not accepted.

End of Life - Once the Past Maintenance period is complete, Open Text no longer provide support for that version of the software. At this point, Avanquest ProcessFlows continue to support that version of the software on a Reasonable Endeavours basis.

For reference, the current Maintenance Lifecycle dates are as follows:

• RightFax 9.4 will enter End of Life status 36 months after release of a subsequent version.
• RightFax 9.3 will enter End of Life status on December 5, 2011.
• RightFax 9.0 entered End of Life status on October 1, 2009.
• RightFax 8.7 and below have entered End of Life status.

Open Text Fax Server, RightFax Edition 9.4 Feature Pack 1 Service Release 1

Open Text Fax Server Feature Pack 1 Service Release 1 is now available. The SR1 update includes bug fixes and includes support for the latest Brooktrout® SDK from Dialogic®. Support for SDK 6.2.2 brings expanded interoperability with a wide range of IP Gateway and PBX vendors for the SR140 software T.38 Fax Over IP stack.

As always, Service Releases are cumulative. Fixes deployed with this SR include all prior SR updates and it is Open Text’s recommendation that customers apply service releases to fix known issues.

For full details of this Service Release, please consult the Readme file.

Consult your Support and Maintenance Contract to see if you are entitled to this update as part of your Contract, or you can discuss further with your Account Manager on 01962 835053.

Open Text Fax Server, RightFax Edition 9.4 Feature Pack 1

January 2010 sees the release of Open Text Fax Server (formerly Captaris RightFax) 9.4 Feature Pack 1 and Microsoft 2010 integration.

The feature pack is a cumulative update for software fixes. It also includes a number of enhancements. These include:

• Operating System Compatibility Updates
  > Windows 7 client support (both x86 and x64 installs)
  > Support for Windows Server 2008 and 2008 R2 x64 systems
• Product Activation and Licensing
  Product Activation is required with Feature Pack 1. If your Open Text Fax Server, RightFax Edition Version 9.4 installation has not yet been activated through the Product Licensing Utility, you must activate it before installing Feature Pack 1
• New Fax Server Integration for MS Exchange 2010 Unified Messaging
  Inbound-only fax handling for Exchange 2010 Unified Messaging installations without the need for the Fax Server Connector for Microsoft Exchange
• Fax Server Connector for Microsoft Exchange Update
  Full featured inbound and outbound fax for Microsoft Exchange 2010 and continued support for Microsoft Exchange 2007 and 2003
• Microsoft SharePoint 2007 x64 Support
  Support for installation of the SharePoint Connector on x64 Microsoft Office SharePoint Servers
• Enhanced Voice Functionality
  Human answered fax and dual-tone multi-frequency (DTMF) routing is now supported with Fax over IP boards and SR140 transports

As Open Text is a certified Microsoft Fax Partner Solution, Fax Server 9.4 Feature Pack 1 now offers support for inbound faxing with Microsoft Exchange 2010 Unified Messaging without the need for the Fax Server Connector for Microsoft Exchange.

With Fax Server and the Connector for Microsoft Exchange, Open Text helps to provide a seamless integration with Microsoft Exchange 2010.

This integration provides customers with a rich set of inbound and outbound fax capabilities, allowing them to:

• Optimise IT Infrastructure Investments
• Support Compliance and Security Mandates
• Control Costs Through Resource Consolidation

*Please note that Server-Side Application document conversion is not supported on Windows Server 2008 or Windows Server 2008 R2. Security restrictions in Windows 2008 and 2008 R2 have affected Server-Side Application document conversion on those systems. For Server-Side Application document conversion, set up a remote WorkServer running Windows 2003 (x86) for document conversion.