The latest edition of Open Text Document Server, Alchemy Edition (formerly Captaris Alchemy) has now been released. This updates the software to version 8.3 Service Release 6 and includes many significant defect fixes including:

Alchemy Client

1. After applying Alchemy 8.3 SR3 clients could not check out a document that had been added/scanned. (ALC-1863)
2. Emails with certain header information do not display attachments correctly via the Alchemy viewer. (ALC-2129)
3. Alchemy Viewer pane freezes after subscanning into a tiff image and will not refresh. (ALC-1654)
4. Password protected PDF file causes database problems. (ALC-1851)
5. Alchemy not working with Adobe Reader X (10) installed on client. (ALC-2621)
6. When using Scan separator page causes scanning performance to slow down. (ALC-233)
7. Library Services “My Document” tab is no longer available once a document has been checked out on Windows 7 operating system. (ALC-2221)

Alchemy Web

1. Alchemy Web session times out if images are viewed in a separate window. (ALC-1902)
2. Cross-Site Scripting Protection (ALC-2074)
3. URL interface to AlchemyWeb.ASPX changed causing issues with application integration. (ALC-2210)
4. Error message is displayed when trying to select Alchemy Website in Alchemy Web Application MMC. (ALC-868)
5. Email from Alchemy Web doesn’t work with Windows 2008 R2 – IIS 7 (ALC-2440)

Alchemy MFP

1. Database(s) that have security group enabled would not let you access custom MFP buttons. (ALC-2076)

Consult your Support and Maintenance Contract to see if you are entitled to this update as part of your Contract, or you can discuss further with your Account Manager on 01962 835053.

Open Text Document Server - The Maintenance Lifecycle

Open Text has a well defined lifecycle for the maintenance of Open Text Document Server. The lifecycle runs as follows:

Current Maintenance - For up to 18 months after release, the software is fully supported; defects can be reported; Hot Fixes, Patches and Service Packs are produced; Enhancement and Feature Requests are accepted.

Past Maintenance – For up to 18 months after the end of Current Maintenance, the software is supported; defects cannot be reported; Hot Fixes, Patches and Service Packs are not produced; Enhancement and Feature Requests are not accepted.

End of Life - Once the Past Maintenance period is complete, Open Text no longer provide support for that version of the software. At this point, Avanquest ProcessFlows continue to support that version of the software on a Reasonable Endeavours basis.

For reference, the current Maintenance Lifecycle dates are as follows:

• 8.3 will enter End of Life status 24 months after the release of subsequent version
• 8.2 SP4 will enter End of Life status in October 2010
• 8.2 entered End of Life in August 2009
• 8.0 entered End of Life on June 1, 2008
• 7.6 entered End of Life on February 1, 2007
• 7.0 and below have entered End of Life status

• Microsoft Windows Server 2008, 32 bit and 64 bit
• Microsoft Windows Server 2008 R2, 64 bit
• Microsoft Windows 7, 32 bit and 64 bit
• Document Server Connector Module installation is now supported on Microsoft Windows 7, 32 bit

In addition, Document Server 8.3 Service Release 5 includes fixes for the following defects:

• Japanese indexing problem found in Alchemy 8.3SR3. (ALC-1751)
• Alchemy Server Backup build setting “Ignore build errors and continue” does not translate when running Aubackup.exe. (ALC-1759)
• Databases that contain a file that cannot be indexed, fails to log the file to the database log. (ALC-1760)
• Unable to build an Alchemy database when certain XREF documents are present. (ALC-1770)
• XREF file will not work when the path is hardcoded and the database is under Alchemy Server control. (ALC-1772)
• Alchemy MFP Module unable to obtain a license when running on 64-bit operating systems. (ALC-1830)
• Fixed Alchemy Search hit highlight for OCR documents. (ALC-1840)
• RALA needed both a Date Field and a Date/Time field. (ALC-1786)

• Microsoft Windows Server 2008 R2 (32 and 64 bit)
• Microsoft Windows 7 (32 and 64 bit) for Alchemy clients
• File connector on Microsoft Windows 7

The service release also contains a number of enhancements. These include:

• Alchemy Web Parts support on MOSS 2007 (32 and 64 bit)
• Alchemy Web with customizable profile columns
• Enhanced Library Services performance
• Alchemy support for VMware virtualization
• RightFax Archive Link for Alchemy (RALA) with a new licensing model
• Multi-function product (MFP) installer with the primary Alchemy DVD image

In addition, Document Server 8.3 Service Release 4 includes fixes for a number of customer reported issues. Consult your Support and Maintenance Contract to see if you are entitled to this update as part of your Contract, or you can discuss further with your Account Manager on 01962 835053.