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	<title>Helpdesk Blog &#187; General</title>
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		<title>New Blog!!</title>
		<link>http://www.processflows.co.uk/helpdeskblog/2010/01/19/new-blog/</link>
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		<pubDate>Tue, 19 Jan 2010 12:20:05 +0000</pubDate>
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		<description><![CDATA[Welcome to the first entry in the Avanquest Technical Blog. I&#8217;m David Boothroyd, the Technical Services Manager for Avanquest Solutions, responsible for delivering many aspects of our Services business including the Consultant Team and Service Desk. Avanquest engages with our customers in many different areas, from supplying software through to full management of complex projects. [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.processflows.co.uk/helpdeskblog/files/2010/01/dboothroyd.jpg" rel="lightbox[3]"><img class="size-full wp-image-22 alignright" title="David Boothroyd" src="http://www.processflows.co.uk/helpdeskblog/files/2010/01/dboothroyd.jpg" alt="David Boothroyd" width="120" height="120" /></a>Welcome to the first entry in the Avanquest Technical Blog.  I&#8217;m David Boothroyd, the Technical Services Manager for Avanquest Solutions, responsible for delivering many aspects of our <a title="Avanquest Client Services" href="http://www.processflows.co.uk/client-services/" target="_self">Services</a> business including the <a title="Avanquest Consulting and Development" href="http://www.processflows.co.uk/client-services/development/" target="_self">Consultant Team</a> and Service Desk.</p>
<p>Avanquest engages with our customers in many different areas, from supplying software through to full management of complex projects.</p>
<p>Throughout all of this, we deliver solutions based around our key technology partners: <a title="Dialogic (Brooktrout) fax cards" href="http://www.processflows.co.uk/technology/fax-server/brooktrout-dialogic/" target="_self">Dialogic</a>, <a title="Open Text" href="http://www.processflows.co.uk/technology/fax-server/open-text-fax-server-rightfax/" target="_self">Open Text Corporation</a>, <a title="Hyland OnBase Document Management" href="http://www.processflows.co.uk/technology/document-management/onbase/" target="_self">Hyland Software</a>, <a title="AVST Unified Communications" href="http://www.processflows.co.uk/technology/unified-messaging/callxpress/" target="_self">AVST</a>, <a title="Neverfail Continuous Availability" href="http://www.processflows.co.uk/solutions/software-licencing/neverfail/" target="_self">Neverfail</a>, <a title="ABBYY Data Capture" href="http://www.processflows.co.uk/solutions/software-licencing/abbyy/" target="_self">Abbyy</a> and <a title="Data Capture" href="http://www.processflows.co.uk/technology/data-capture/" target="_self">ReadSoft</a>.</p>
<p>Over the coming weeks and months, this blog will keep you up-to-date with the important developments from these partners and from our helpdesk.  We&#8217;ll tell you about the latest updates to software, supply Best Practice advice and give you an insight into the <a title="Overview" href="http://www.processflows.co.uk/technology/" target="_self">technologies</a> that we supply and <a title="Client Services Support" href="http://www.processflows.co.uk/client-services/support/" target="_self">support</a>.</p>
<p>So, prepare yourself for an avalanche of postings and remember to check back regularly!</p>
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