Open Text Fax Server, RightFax Edition – The Maintenance Lifecycle
Open Text has a well defined lifecycle for the maintenance of Open Text Fax Server, RightFax Edition. The lifecycle runs as follows:
Current Maintenance - For approximately 18 months after release, the software is fully supported; defects can be reported; Hot Fixes, Patches and Service Packs are produced; Enhancement and Feature Requests are accepted.
Past Maintenance – For approximately 18 months after the end of Current Maintenance, the software is supported; defects cannot be reported; Hot Fixes, Patches and Service Packs are not produced; Enhancement and Feature Requests are not accepted.
End of Life - Once the Past Maintenance period is complete, Open Text no longer provide support for that version of the software. At this point, Avanquest ProcessFlows continue to support that version of the software on a Reasonable Endeavours basis.
For reference, the current Maintenance Lifecycle dates are as follows:
- RightFax 9.4 will enter End of Life status 36 months after release of a subsequent version.
- RightFax 9.3 will enter End of Life status on December 5, 2011.
- RightFax 9.0 entered End of Life status on October 1, 2009.
- RightFax 8.7 and below have entered End of Life status.
