SMS Service Status
January 3rd, 2012 by ProcessFlows
Please bookmark this page and refer to it for service status updates. Thanks.
30 Dec 2011
We have been notified of possible delivery problems to the TELCEL GSM Network in Mexico.
January 3rd, 2012 by ProcessFlows
Please bookmark this page and refer to it for service status updates. Thanks.
30 Dec 2011
We have been notified of possible delivery problems to the TELCEL GSM Network in Mexico.
December 12th, 2011 by ProcessFlows
It should be viewed as a required upgrade to RightFax 10 installations, as it includes a number of important fixes which may be essential to the operating environment as well as a new feature. This includes:
Support for RightFax 10.0.0 WebUtil on Microsoft Internet Explorer 9.
For a complete list of fixed issues and installation instructions, please click here to view the Readme.
Consult your Support and Maintenance Contract to see if you are entitled to this update as part of your Contract, or you can discuss further with your Account Manager on 01962 835053.
August 9th, 2011 by dboothroyd
RightFax 10 Service Release 1 is now available. This release includes support for RightFax 10 WebUtil on Microsoft Internet Explorer 9. It should be viewed as a required upgrade to RightFax 10 installations, as it includes a number of important fixes which may be essential to the operating environment. For a complete list of fixed issues in SR1, click here to view to the Readme.
Consult your Support and Maintenance Contract to see if you are entitled to this update as part of your Contract, or you can discuss further with your Account Manager on 01962 835053.
August 8th, 2011 by dboothroyd
OpenText has a well defined lifecycle for the maintenance of OpenText RightFax. The lifecycle runs as follows:
Current Maintenance - For approximately 18 months after release, the software is fully supported; defects can be reported; Hot Fixes, Patches and Service Packs are produced; Enhancement and Feature Requests are accepted.
Past Maintenance – After the end of Current Maintenance, the software is supported; Product defects and enhancement requests may still be reported, but work by the core development team on these issues will be discontinued; Hot Fixes, Patches and Service Packs are not produced.
End of Life - Once the Past Maintenance period is complete, OpenText no longer provide support for that version of the software. At this point, Avanquest ProcessFlows continue to support that version of the software on a Reasonable Endeavours basis.
For reference, the current Maintenance Lifecycle dates are as follows:
August 6th, 2011 by dboothroyd
OpenText RightFax 9.4 Feature Pack 1 Service Release 4 is now available. The service release updates OpenText RightFax 9.4 installations that have already had Feature Pack 1 applied. OpenText RightFax 9.4 FP1 SR4 should be viewed as a required upgrade to RightFax 9.4 installations, as it includes a number of important fixes which may be essential to the operating environment. For a complete list of fixed issues in SR4, click here to view to the Readme.
Consult your Support and Maintenance Contract to see if you are entitled to this update as part of your Contract, or you can discuss further with your Account Manager on 01962 835053.
July 28th, 2011 by dboothroyd
As organizations are moving and changing at a quicker rate than ever, it’s imperative that their technology change with them – or even better, ahead of them. Enterprise content management (ECM) software is no exception. Hyland Software’s ECM solution, OnBase, has given organizations an industry advantage for 20 years. And as a leader in the ECM market, Hyland is setting the stage for its own industry, too. This advancement of ECM software includes expanded core functionality of intelligent imaging and capture; enabled real-time, back-and-forth data sharing with other applications; and a platform that can be leveraged for building data-driven applications. And it is increasingly being offered in a mobile-enabled environment. Introducing Hyland Software’s latest evolution of ECM software: OnBase 11.0.
“IT departments are trending to more consolidated, quick-moving environments, giving ECM software the opportunity to not only fill gaps, but to really be the foundation for IT innovation,” said Bill Filion, vice president of development for Hyland Software. “This is why we continue to invest heavily into our core technology, making OnBase’s capabilities in these areas more robust. But beyond the core, Hyland is evolving ECM software to be something more: a dynamic platform that organizations can use to build on the strong foundation that’s already there.”
“And, it’s not just what the software does; it’s also how it’s delivered. Organizations depend on technology to work how they work, when they need it, and OnBase – whether it’s on a desktop, a disconnected client on a laptop or now on a mobile device – is enabling them to do so. It’s this combination of developments that continues to position Hyland Software as a leader in ECM, both in the market and in the minds of our customers.”
More than 1,800 additions and enhancements were made in Hyland Software’s OnBase 11.0, including:
Please consult your Support and Maintenance Contract to see if you are entitled to this update as part of your Contract, or you can discuss further with your Account Manager on 01962 835053.
March 17th, 2011 by dboothroyd
The latest edition of Open Text Document Server, Alchemy Edition (formerly Captaris Alchemy) has now been released. This updates the software to version 8.3 Service Release 6 and includes many significant defect fixes including:
1. After applying Alchemy 8.3 SR3 clients could not check out a document that had been added/scanned. (ALC-1863)
2. Emails with certain header information do not display attachments correctly via the Alchemy viewer. (ALC-2129)
3. Alchemy Viewer pane freezes after subscanning into a tiff image and will not refresh. (ALC-1654)
4. Password protected PDF file causes database problems. (ALC-1851)
5. Alchemy not working with Adobe Reader X (10) installed on client. (ALC-2621)
6. When using Scan separator page causes scanning performance to slow down. (ALC-233)
7. Library Services “My Document” tab is no longer available once a document has been checked out on Windows 7 operating system. (ALC-2221)
1. Alchemy Web session times out if images are viewed in a separate window. (ALC-1902)
2. Cross-Site Scripting Protection (ALC-2074)
3. URL interface to AlchemyWeb.ASPX changed causing issues with application integration. (ALC-2210)
4. Error message is displayed when trying to select Alchemy Website in Alchemy Web Application MMC. (ALC-868)
5. Email from Alchemy Web doesn’t work with Windows 2008 R2 – IIS 7 (ALC-2440)
1. Database(s) that have security group enabled would not let you access custom MFP buttons. (ALC-2076)
Consult your Support and Maintenance Contract to see if you are entitled to this update as part of your Contract, or you can discuss further with your Account Manager on 01962 835053.
February 20th, 2011 by dboothroyd
On Thursday 17th February 2011, Hyland Software made the following important announcement – OnBase customers should NOT deploy IE9 until they are fully informed as they may severely impact their OnBase solution.
Microsoft IE9 brings with it changes to how web pages are rendered and scripts are executed. For this reason Hyland Software is extensively testing the OnBase product suite with IE9 and has made a commitment to making OnBase 11.0 compatible with IE9. All previous versions of OnBase may not be compatible with IE9.
If you are not planning to upgrade to IE9 in the foreseeable future and you are confident you can control the distribution of IE9 within your organisation, including those members who work from their home computers, there is no immediate action required.
Over the coming weeks, further compatibility information and guidance will be released by Hyland Software and ProcessFlows will bring this information to you as soon as it is available.
February 15th, 2011 by dboothroyd
OpenText has identified a risk for data corruption to occur in OpenText RightFax. The tracking number for this issue is RF-3968.
In RightFax—using the Terminal Services client to send multiple print-to-fax jobs simultaneously—fax information from one session may get merged with another if it is interrupted.
Fax information from the interrupted session may be sent to unintended recipients.
This issue is resolved in OpenText official patches RF-3968-93 for RightFax 9.3 andRF-3968-94 for RightFax 9.4. Please note that these patches may only be applied to RightFax 9.3 running FP2 SR6 or RightFax running 9.4 FP1 SR3.
To obtain the patches referenced above, please contact us on 01962 835053 or email sales@processflows.co.uk
February 9th, 2011 by dboothroyd
Announced today, the latest update from AVST of CallXpress, version 8.11, includes some key features:
The full list of updates includes:
Please consult your Support and Maintenance Contract to see if you are entitled to this update as part of your Contract, or you can discuss further with your Account Manager on 01962 835053.