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30 Dec 2011
We have been notified of possible delivery problems  to the TELCEL GSM Network in Mexico.

RightFax 10 Service Release 2 is now available.

It should be viewed as a required upgrade to RightFax 10 installations, as it includes a number of important fixes which may be essential to the operating environment as well as a new feature. This includes:

Support for RightFax 10.0.0 WebUtil on Microsoft Internet Explorer 9.

For a complete list of fixed issues and installation instructions, please click here to view the Readme.

Consult your Support and Maintenance Contract to see if you are entitled to this update as part of your Contract, or you can discuss further with your Account Manager on 01962 835053.

RightFax 10 Service Release 1 is now available. This release includes support for RightFax 10 WebUtil on Microsoft Internet Explorer 9. It should be viewed as a required upgrade to RightFax 10 installations, as it includes a number of important fixes which may be essential to the operating environment. For a complete list of fixed issues in SR1, click here to view to the Readme.

Consult your Support and Maintenance Contract to see if you are entitled to this update as part of your Contract, or you can discuss further with your Account Manager on 01962 835053.

OpenText has a well defined lifecycle for the maintenance of OpenText RightFax. The lifecycle runs as follows:

Current Maintenance - For approximately 18 months after release, the software is fully supported; defects can be reported; Hot Fixes, Patches and Service Packs are produced; Enhancement and Feature Requests are accepted.

Past Maintenance – After the end of Current Maintenance, the software is supported; Product defects and enhancement requests may still be reported, but work by the core development team on these issues will be discontinued; Hot Fixes, Patches and Service Packs are not produced.

End of Life - Once the Past Maintenance period is complete, OpenText no longer provide support for that version of the software. At this point, Avanquest ProcessFlows continue to support that version of the software on a Reasonable Endeavours basis.

For reference, the current Maintenance Lifecycle dates are as follows:

• RightFax 10 will enter Past Maintenance status 36 months after release of a subsequent version.
• RightFax 9.4 will enter Past Maintenance status on June 30, 2014.
• RightFax 9.3 will enter Past Maintenance status on December 31, 2011.
• RightFax 9.0 entered End of Life status on October 1, 2009.
• RightFax 8.7 and below have entered End of Life status.

OpenText RightFax 9.4 Feature Pack 1 Service Release 4

OpenText RightFax 9.4 Feature Pack 1 Service Release 4 is now available. The service release updates OpenText RightFax 9.4 installations that have already had Feature Pack 1 applied. OpenText RightFax 9.4 FP1 SR4 should be viewed as a required upgrade to RightFax 9.4 installations, as it includes a number of important fixes which may be essential to the operating environment. For a complete list of fixed issues in SR4, click here to view to the Readme.

Consult your Support and Maintenance Contract to see if you are entitled to this update as part of your Contract, or you can discuss further with your Account Manager on 01962 835053.

Hyland OnBase 11.0

As organizations are moving and changing at a quicker rate than ever, it’s imperative that their technology change with them – or even better, ahead of them. Enterprise content management (ECM) software is no exception. Hyland Software’s ECM solution, OnBase, has given organizations an industry advantage for 20 years. And as a leader in the ECM market, Hyland is setting the stage for its own industry, too. This advancement of ECM software includes expanded core functionality of intelligent imaging and capture; enabled real-time, back-and-forth data sharing with other applications; and a platform that can be leveraged for building data-driven applications. And it is increasingly being offered in a mobile-enabled environment. Introducing Hyland Software’s latest evolution of ECM software: OnBase 11.0.

“IT departments are trending to more consolidated, quick-moving environments, giving ECM software the opportunity to not only fill gaps, but to really be the foundation for IT innovation,” said Bill Filion, vice president of development for Hyland Software. “This is why we continue to invest heavily into our core technology, making OnBase’s capabilities in these areas more robust. But beyond the core, Hyland is evolving ECM software to be something more: a dynamic platform that organizations can use to build on the strong foundation that’s already there.”

“And, it’s not just what the software does; it’s also how it’s delivered. Organizations depend on technology to work how they work, when they need it, and OnBase – whether it’s on a desktop, a disconnected client on a laptop or now on a mobile device – is enabling them to do so. It’s this combination of developments that continues to position Hyland Software as a leader in ECM, both in the market and in the minds of our customers.”

More than 1,800 additions and enhancements were made in Hyland Software’s OnBase 11.0, including:

• Imaging and capture – Often considered the foundation of ECM technology, Hyland continues to develop new and enhanced imaging and capture technology. In OnBase 11.0, the software has inherent intelligent indexing and automated redaction functionality, making it optimized to handle content like invoices, higher education institutions’ transcripts, and healthcare organizations’ explanation of benefits (EOBs).
• Software integrations – Organizations are increasingly looking to do more with the technology they already have, especially line of business systems. Beginning in OnBase 11.0, Hyland Software is offering new data-level integrations with applications such as Lawson, PeopleSoft and Datatel, in addition to its existing SAP integration. These integrations require no custom coding and allow for real-time back and forth movement of data between the applications.
• In addition to line of business systems, desktop applications like Microsoft Outlook are the primary day-to-day systems for many people within a given organization. To make OnBase even more effective for how they work, OnBase 11.0 allows users to start a workflow or execute other workflow tasks directly in Outlook.
• Hardware integrations – To make the capture process seamless, Hyland continues to add deeper integration points with fax providers. In OnBase 11.0, these include Softlinx’s Replifax, Esker’s Esker Fax and Biscom’s Faxcom.
• Mobile device-enabled ECM – Enterprise applications can’t just live in the enterprise anymore – they need to be wherever work needs to get done. In its previous release, OnBase became available in a completely disconnected environment. OnBase 11.0 takes this mobile capability to the next level with devices. Users can now view documents and execute workflows within an OnBase environment that’s native to both hand-held devices and tablets, including the BlackBerry, Windows Phone, iPhone, iPad and others.
• Data-driven applications – As organizations evolve, processes and information are changing by the moment. OnBase 11.0 offers a strong ECM platform for creating dynamic applications, including those that fill gaps in existing line of business applications.
• A major part of these dynamic applications is the new forms capabilities in OnBase 11.0. Now, organizations have a new way to create and tailor forms without custom coding or an HTML expert. Additionally, the data contained in those forms can dynamically change the flow of a process. This will empower departments to point-and-click configure their workflow processes without needing IT resources.

Please consult your Support and Maintenance Contract to see if you are entitled to this update as part of your Contract, or you can discuss further with your Account Manager on 01962 835053.

Open Text Document Server, Alchemy Edition 8.3 Service Release 6

The latest edition of Open Text Document Server, Alchemy Edition (formerly Captaris Alchemy) has now been released. This updates the software to version 8.3 Service Release 6 and includes many significant defect fixes including:

Alchemy Client

1. After applying Alchemy 8.3 SR3 clients could not check out a document that had been added/scanned. (ALC-1863)
2. Emails with certain header information do not display attachments correctly via the Alchemy viewer. (ALC-2129)
3. Alchemy Viewer pane freezes after subscanning into a tiff image and will not refresh. (ALC-1654)
4. Password protected PDF file causes database problems. (ALC-1851)
5. Alchemy not working with Adobe Reader X (10) installed on client. (ALC-2621)
6. When using Scan separator page causes scanning performance to slow down. (ALC-233)
7. Library Services “My Document” tab is no longer available once a document has been checked out on Windows 7 operating system. (ALC-2221)

Alchemy Web

1. Alchemy Web session times out if images are viewed in a separate window. (ALC-1902)
2. Cross-Site Scripting Protection (ALC-2074)
3. URL interface to AlchemyWeb.ASPX changed causing issues with application integration. (ALC-2210)
4. Error message is displayed when trying to select Alchemy Website in Alchemy Web Application MMC. (ALC-868)
5. Email from Alchemy Web doesn’t work with Windows 2008 R2 – IIS 7 (ALC-2440)

Alchemy MFP

1. Database(s) that have security group enabled would not let you access custom MFP buttons. (ALC-2076)

Consult your Support and Maintenance Contract to see if you are entitled to this update as part of your Contract, or you can discuss further with your Account Manager on 01962 835053.

On Thursday 17th February 2011, Hyland Software made the following important announcement – OnBase customers should NOT deploy IE9 until they are fully informed as they may severely impact their OnBase solution.

Microsoft IE9 brings with it changes to how web pages are rendered and scripts are executed. For this reason Hyland Software is extensively testing the OnBase product suite with IE9 and has made a commitment to making OnBase 11.0 compatible with IE9. All previous versions of OnBase may not be compatible with IE9.

If you are not planning to upgrade to IE9 in the foreseeable future and you are confident you can control the distribution of IE9 within your organisation, including those members who work from their home computers, there is no immediate action required.

Over the coming weeks, further compatibility information and guidance will be released by Hyland Software and ProcessFlows will bring this information to you as soon as it is available.

OpenText has identified a risk for data corruption to occur in OpenText RightFax. The tracking number for this issue is RF-3968.

Systems Affected

• OpenText RightFax 9.3, including all major service releases and hotfix levels
• OpenText RightFax 9.4, including all major service releases and hotfix levels

Details

In RightFax—using the Terminal Services client to send multiple print-to-fax jobs simultaneously—fax information from one session may get merged with another if it is interrupted.

Impact

Fax information from the interrupted session may be sent to unintended recipients.

Solution

This issue is resolved in OpenText official patches RF-3968-93 for RightFax 9.3 andRF-3968-94 for RightFax 9.4. Please note that these patches may only be applied to RightFax 9.3 running FP2 SR6 or RightFax running 9.4 FP1 SR3.

To obtain the patches referenced above, please contact us on 01962 835053 or email sales@processflows.co.uk

AVST CallXpress 8.11

Announced today, the latest update from AVST of CallXpress, version 8.11, includes some key features:

The full list of updates includes:

• Unified Messaging for Microsoft Exchange 2010
• Integrations:
  • Avaya Aura Session Manager 6.0
  • Tadiran Coral iPX SIP Trunk
  • Cisco Unified Communication Manager (CallManager) SCCP 8.0
• Automated Attendant Report Enhancement
• UCConnect Developer Tool- Support for Windows 7 and Windows Server 2008 R2.
• Diagnostics Default Logging Reset
• Voice User Interface (VUI) Coach Training for End-Users
• Web PhoneManager- Support for IIS 7.0/7.5 and PHP 5.3.
• Virtualization of Multiple Call Servers on a Single Physical Server
• Selective NIC Binding
• Secure Socket Layer (SSL) for Client Utilities
• New Version of Nuance Speech Server
• Support for Motorola Android Devices
• Support for SMS in UCConnect and SOAP Server
• Documentation Enhancements

Please consult your Support and Maintenance Contract to see if you are entitled to this update as part of your Contract, or you can discuss further with your Account Manager on 01962 835053.