Client Services

The Avanquest Client Services structure offers high quality, reliable services that are flexible enough to fit in with any company’s requirements. Our dedicated helpdesk specialists are, like our consultants and trainers, all Microsoft Certified Professionals, and highly qualified in enterprise software solutions.

The training team are all experienced tutors and have expert product knowledge and training skills – and we are also the only accredited AVST CallXpress training centre in the UK.

Total Service

• Pre-sales consultancy
• Administrator Training
• Various Support Options
• Installation
• End User training
• Customer care
• System Integration
• Help desk
• Post-installation Consultancy

Discovery and Design

Large business process automation systems require a great deal of planning before implementation. This is the first step towards a successful solution and one in which Avanquest UK plays a very significant role. Collecting requirements, business rules and systems requirements to map the workflow for review by the business and IT teams is the Analysis Phase of system design and consists of discovery meetings with users, to define the goals and deliverables from automating workflow deployment.

It then moves into the granular details of mapping the process, defining ownership and collecting the associated documentation, forms, contents and business rules to be managed through the business process cycle.

Consultancy

To ensure a successful implementation in this dynamic market it is important to source the right vendor with the right skills. Avanquest UK possesses a strong pedigree in the enterprise software market and we have the ability to offer full consultancy. We believe that the first step to providing good business communication is by evaluating what your specific requirements are and consulting with you in order to offer unbiased knowledgeable advice on the best solutions for your requirements and your existing infrastructure. We also offer post-installation consultancy.

Implementation

Experienced field analysts are trained to integrate the products from the our portfolio with your existing systems. They can assist you in all manner of tasks that will ensure you operate the products effectively and that all your technical staff are conversant with day-to-day system administrative procedures and security back-ups. To ensure that you are aware of all that this entails, we supply you with a comprehensive “check list” of installation tasks. Once the solution has been installed, the analyst will not leave your site until you have confirmed and signed that all the tasks on the list have been completed satisfactorily.

Support

Avanquest UK (Corporate) operates an Expert Support Program with multiple phone line service to ensure full coverage and resource availability. We offer several types of annually renewable contracts (covering both hardware and software), please click here for more details. If you need technical support, please visit our Helpdesk page – click here.

Training

A range of varied structured training courses for end-users and administrators is available, in addition we also offer tailor-made training options. Tutorials for administrators cover advanced system management, whilst end-user courses are designed to give a full overview of the functionally of their products to ensure the users and the company will gain full benefits and return on investment. As with all software, the acceptance and effectiveness will be much accelerated if all users are trained following installation.

To learn more about our training options and to book yourself and/or other staff onto one of our courses, please click here.

Health Check:

When was the last time you reviewed your Server?

Do you have all the necessary housekeeping rules in place to ensure optimum performance?

Our experienced consultants can review your existing system, identify any problems or risks and recommend steps that you can take to improve performance and speed up business processes.

Available for Open Text Fax Server, RightFax Edition, Open Text Document Server, Alchemy Edition, Hyland OnBase, CallXpress, Text Message Server.

To book your health check, or learn more, email or call us on 0800 988 5543.

More Information

To learn more or discuss your requirements please contact us on 01962 835000 or email sales@processflows.co.uk.