Digital Mailroom

AFA Insurance handles 80% of claims automatically.  Switching from traditional mailroom processes to Digital Mailroom has transformed the way they do business.

Maria Welin-Persson, Deputy Director-General of AFA in Sweden said “Our efficiency has increased by 75% as a result of Digital Mailroom.”

• Organisations are recognising that traditional mailroom processes are slow, inefficient manual processes dominated by piles of paper.
• They can ‘go digital’ and save costs, improve services and speed up processes using the foundations of their existing IT infrastructure.

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Partners, Avanquest Solutions, ReadSoft, Stortext, ibml and Kodak recently presented ‘Digital Mailroom’ at a Seminar held in the Tower of London.

Attendees were all on the same mission – to find out about Digital Mailroom and how it can save costs, improve services and speed up processes.  They left thinking “We need to make this happen in our organisation.”

Guest speaker, Rory Staunton, who heads the content management research team at Strategy Partners, delivered an excellent introduction to Digital Mailroom and inspired the audience.

Rory said, “Digital mailrooms have emerged from the coincidence of the Internet, faster and distributed scanning, state of the art recognition and automatic indexing software.  These have combined with outsourced services, email, archiving, call centres, ERP, email and knowledge worker systems to create a new generation of digital mailrooms.”

“Digital mailrooms are not a luxury or a single project.  They are a journey towards the removal of the “grunt element” of business communications.  They are the key to unlocking the next level of value.”

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